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The chief customer experience officer would work to uncover causes of pain points and help make government services more accessible. The consolidated ID effort, meanwhile, will be aimed at stopping account fraud.
Maryland Gov. Wes Moore kicked off his first days in office with budget announcements and a series of executive orders, one of which will establish a new cabinet position within the administration.
Following the departure of the director of innovation, the city’s Innovation Management Team’s leadership is changing. The mission of supporting city departments in their innovation work, however, will remain the same.
The newly created Cyber Unit falls under the state’s Office of Homeland Security and will act as a centralized cybersecurity information and response center. The unit will be led by the state’s first Cyber Director Bobby Freeman.
After four years of serving as the city’s CIO, Evans shared that he will be stepping down at the end of the month. Michael Walker will take over in an interim capacity as a national search is conducted for his replacement.
As Albuquerque's Department of Technology and Innovation Director Brian Osterloh approaches the end of a nearly 20-year career with the local government, the search for his replacement has begun.
Digital Defense Director Katie Savage was tapped to serve as the state's secretary of information technology in a series of cabinet appointments made on Friday by Maryland Gov.-elect Wes Moore.
Vermont Gov. Phil Scott has announced two leadership appointments: Shawn Nailor will take over as secretary and CIO of the Agency of Digital Services, while Denise Reilly-Hughes will serve as the agency’s deputy secretary.
Jon Rogers, Indiana's director of strategic workforce planning, describes the State Earn and Learn program, which recruits participants from diverse backgrounds to spend a year at the Office of Technology and learn on the job.
Incoming CISO Steve Hodges hopes his face-to-face approach to relationship building will help give the security team a louder voice in more decisions. He says he is focused on bolstering trust and giving partners the support they need.
Jennifer Ricker stepped down as secretary of the Department of Innovation and Technology on Monday. As her deputy, Brandon Ragle, takes over the role, Ricker reflects on her time in the position.
Steve Hodges brings more than 21 years of information security experience with the state government to the role, recently serving as a senior IT security manager for Georgia’s revenue department.
The Pre-Seed and Seed Matching Fund Program makes between $50,000 to $250,000 in assistance available to qualifying early-stage startup companies in the state as part of a larger effort to bolster high-growth industries.
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Read how local governments use enterprise service management (ESM) and iPaaS to improve service delivery for citizens and streamline processes like onboarding and offboarding for employees.
Baltimore Mayor Brandon M. Scott has announced that Shelby Switzer has been hired to lead the city's Digital Services Team. Switzer is the first official hire for this team that was created in September 2022.