Government Experience
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AI can streamline how government serves residents, but automating bad processes only accelerates frustration. Here's why fixing policies is the first step to successful AI in customer service. -
By investing in streamlined technology tools and taking a collaborative approach to working with the development community, San Antonio's permitting and inspections process has better outcomes for staff and residents.
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Glitches with new ballot tabulators delayed the vote counting in some of the most closely watched and contested local elections across the state of Connecticut this week.
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Los Angeles County is using new technology in its L.A. Found program, which aims to help the county find people with Alzheimer’s, autism, dementia, or other cognitive conditions who may wander.
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The company helps governments provide resident services and handle associated payments, including such areas as parks and recreation. As Kaizen grows, its financial backers include giants of technology investment.
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Rather than the more common text-based chatbot, Amarillo, Texas, employs Emma, an AI-powered digital assistant designed to resemble its community. Officials said it has saved the city more than $1 million since launch.
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The state has created a modernized process for getting regulations, economic impact statements and environmental benefit statements published to its administrative regulation website and to the Kansas Register.
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With ChatGPT now allowing for payments within its interface, the potential for governments is huge. But the possibility comes with major questions around trust, data governance and system architecture.
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The deal promises to bring new capabilities to the 7,000 public agencies Granicus serves. Its CEO offers his insights about this latest acquisition for one of the largest tech vendors serving state and local government.
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The North Dakota Information Technology Department uses a steering committee together with an internal dashboard to prioritize modernization decisions in a transparent, easy-to-track way.
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The Colorado Office of Information Technology empowers government accessibility through its Technology Accessibility Program, which includes initiatives such as the Lived Experiences Library.
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SponsoredThe Department of Justice’s new ADA rule is forcing agencies to rethink decades of public documents — and use technology to quickly modernize compliance and public access.
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Chief Information Officer Brandon Ragle on how he helped pivot the state's Department of Innovation and Technology to a service-minded organization, with customers at the center.
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The Georgia-based firm, looking to expand, has won a “strategic investment” from Riata Capital Group. The move comes as more public agencies beef up their payment offerings for taxes, permitting and other transactions.
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Governments can and should use AI to reduce burdens. But they must also preserve the ability to override AI and the moral flexibility that allows a public servant to say, “The data says no, but the right answer is yes.”
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CIO Bill Smith said that the myAlaska platform has existed for years, but now the state is adding protections like identity verification and expanding the digital services residents can access.
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The National Association of State Chief Information Officers awarded projects from Minnesota to Washington, spotlighting how leaders are modernizing government through data, cybersecurity and people-focused initiatives.
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SponsoredTo strengthen emergency preparedness, public agencies are modernizing procurement with flexible supply strategies, digital marketplaces and data-driven insights that ensure critical resources reach communities when they’re needed most.
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The city will make two-way translation in multiple languages available at public meetings through a partnership with Google Public Sector, to ensure equitable access to civic engagement.
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Pocketalk, a translation tech company, is building AI models for complex languages by partnering with human translation experts who see value in providing the tech as an option when a human translator isn't available.
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The Pennsylvania Office of Administration’s Language Access Management Program is working to ensure government services are accessible to all residents, regardless of the language they speak.
