Government Experience
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The state Office of Enterprise Technology Services has developed myHawaii, a secure site through which residents can access dozens of agencies and services by signing in just once. -
The National Association of State Chief Information Officers announced the winners of its Technology Champion and Decade of Leadership awards Wednesday during its 2025 Midyear Conference in Philadelphia.
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Georgia launched "GAP" scores for state websites, publicly ranking quality, accessibility and SEO. Chief Digital Officer Nikhil Deshpande shared at NASCIO how the transparency fuels agency competition, boosting digital services for citizens.
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State accessibility officers convened at the NASCIO Midyear Conference with a call to action: State and local governments must prioritize upgrading their websites to meet impending federal accessibility deadlines.
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New York City’s new pilot program, Neighborhood Tech Help, will deliver access to in-person technical support for affordable housing developments and community centers, to expand digital literacy.
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Visitors to the Colorado Department of Labor and Employment’s workforce centers and vocational rehabilitation centers can now access free American Sign Language interpreting services through a new pilot.
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The new tool promises more speed and customization for public agencies that want an “end-to-end” platform to get help into the right hands. The offering follows a recent seed funding round for AidKit.
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The government technology heavyweight has bought ePermitHub. That company’s technology will help Accela customers further streamline and automate public agency permitting tasks, including via the use of AI.
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The kiosks dispense health-related items for free, such as condoms, Narcan nasal spray, emergency blankets, tampons and pads, COVID-19 rapid antigen tests and other laboratory tests.
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In remarks Tuesday at the California CIO Academy in Sacramento, state CIO Liana Bailey-Crimmins highlighted the response to this year’s Los Angeles wildfires as an example of a human-centered response to a crisis.
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The governor has promised to update a half-century-old computer system that has contributed to delays and disruptions at Office of Motor Vehicles sites and public tag agents across the state.
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A report from the Center for Democracy and Technology provides suggestions for government in building an inclusive artificial intelligence ecosystem, to help ensure its tools serve people equitably.
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State officials made an improvement late last week to the design of the mainframe behind Office of Motor Vehicles sites. In the three days following, the system experienced no outages.
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The focus for South Dakota’s most populous city is improving the user experience for digital government operations. Officials are starting with a closer look at the experience staffers have on the city systems they use.
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The platform is designed to showcase improvements to the city as they happen so that residents can know what to expect, where these things are happening and the planned timeline.
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The library has added Visual Accessibility Kits and more specialized items to its collection, in an effort to make content more easily accessible to patrons with low vision or blindness. The kits can be checked out at its 20 branches.
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The new “Captain Record” tool from the Indiana Secretary of State’s Office leverages artificial intelligence to more efficiently find unstructured data from tens of millions of state records.
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As DOGE-driven cuts target services for people with disabilities, a new report finds that local government officials have bought into the concept of more accessibility. Even so, those officials see significant hurdles.
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The president signed an executive order in January calling for the removal of references to diversity, equity and inclusion in federal government programs. It is already impacting those doing digital equity work.
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Somerset County is expected to use a new electronic poll book process during this year’s general election in November after county commissioners voted unanimously to purchase an ExpressPoll system.
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The Pennsylvania city has met several major milestones in the past year in its journey to improve city services with technology. In the year ahead, officials will continue modernizing systems and processes.
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