Government Experience
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Indiana has turned to a familiar face to lead the state Office of Technology in an interim capacity following the departure of former CIO Tracy Barnes and the inauguration of a new governor. -
The state has been working diligently in recent years to make its services more accessible to constituents. The latest development is TAX2GO, which makes taxpaying services mobile; others are in the works.
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The company, which sells software to local governments, has bought asset management and utility billing company Beehive Industries. The move promises to boost capabilities on the CivicPlus platform.
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The state of New York’s inaugural Chief Customer Experience Officer Tonya Webster was appointed to shape the method, style and efficiency of government interactions. This week, the state is reporting on its progress.
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Completed in less than a year, the new state website combines 64 separate state sites into a unified digital destination with a smoothed search function. The Pennsylvania Office of Digital Experience led the effort.
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The state’s governor is going into the new year with an updated commitment to improving government technology and digital services. The push relies heavily on making contact centers more efficient.
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Ohio is investing $83 million on a project to modernize its 20-year-old unemployment system. The new solution promises to provide improved user and employee experiences as well as better fraud prevention.
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Collaboration and partnership with other agencies was central to the redesign of the WaTech Service Catalog, to better understand the needs of state departments and deliver a more obtainable product.
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This year, local and state governments increased access to digital services for people with disabilities, in part due to a new ruling from the DOJ.
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The Alaska Department of Revenue will work with Saige Consulting to modernize the Dividend Application Information System, by which qualifying residents receive their annual stipend. The new solution is expected in 2026.
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Several recent initiatives from the Beeck Center are intended to assist the public sector in digital service delivery, including FormFest 2024 and the Digital Government Hub, an innovation-focused fellowship.
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The state DMV plans to make available a new smartphone app that allows West Virginia residents to store driver’s licenses and other identification credentials on their phones to verify their identities.
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Many organizations have incorporated technology into their hiring processes. The Center for Democracy and Technology studied how one hiring technology — digitized assessments — impacts job seekers with disabilities.
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Matt Mahan, mayor of San Jose, Calif., politely pushed back on calls to slash government and cautiously answered a question about the planned federal Department of Government Efficiency, during the GovAI Coalition Summit.
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In Bexar County, Texas, millions of records are publicly accessible online for the first time with the culmination of a massive, $18 million project to digitize the county's archives.
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The state’s unemployment office reports significant benefits from the new technology, which officials said could help government agencies in and outside the state avoid long-term contracts with vendors.
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Approved by the governor earlier this year, New Mexico drivers now can add their driver's licenses and state identification cards to Apple Wallet and Google Wallet to use at certain businesses or venues.
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Officials in Austin, Texas, received a racially targeted public comment during a recent City Council meeting, generated by artificial intelligence. They are now working to ensure this time is reserved for actual constituents.
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The report examines how the once-beleaguered state Department of Motor Vehicles has, under the leadership since 2019 of Director Steve Gordon, transformed many processes, migrated transactions online and eased public interactions.
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The local government will migrate to Civic Plus next year, after county commissioners voted to spend more than $20,000 to do so. The county’s existing offering was bought out and officials decided to look elsewhere, querying other counties to learn what they used.
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