Government Experience
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The state DMV plans to make available a new smartphone app that allows West Virginia residents to store driver’s licenses and other identification credentials on their phones to verify their identities. -
Many organizations have incorporated technology into their hiring processes. The Center for Democracy and Technology studied how one hiring technology — digitized assessments — impacts job seekers with disabilities.
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Matt Mahan, mayor of San Jose, Calif., politely pushed back on calls to slash government and cautiously answered a question about the planned federal Department of Government Efficiency, during the GovAI Coalition Summit.
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In Bexar County, Texas, millions of records are publicly accessible online for the first time with the culmination of a massive, $18 million project to digitize the county's archives.
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The state’s unemployment office reports significant benefits from the new technology, which officials said could help government agencies in and outside the state avoid long-term contracts with vendors.
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Approved by the governor earlier this year, New Mexico drivers now can add their driver's licenses and state identification cards to Apple Wallet and Google Wallet to use at certain businesses or venues.
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Officials in Austin, Texas, received a racially targeted public comment during a recent City Council meeting, generated by artificial intelligence. They are now working to ensure this time is reserved for actual constituents.
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The report examines how the once-beleaguered state Department of Motor Vehicles has, under the leadership since 2019 of Director Steve Gordon, transformed many processes, migrated transactions online and eased public interactions.
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The local government will migrate to Civic Plus next year, after county commissioners voted to spend more than $20,000 to do so. The county’s existing offering was bought out and officials decided to look elsewhere, querying other counties to learn what they used.
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SponsoredWhy AI and ML are fundamental to protecting government services and improving user experience.
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The social media network has been the coolest kid in school since the election, with some big public agencies joining. But they must consider emergency management, tech and even fraud before befriending the rising star.
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The new three-year technology road map will serve state government as a whole. It builds on the work of a previous plan, Vision 2023, said state CIO Liana Bailey-Crimmins, director of the California Department of Technology.
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The state announced its multiyear Colorado Digital Government Strategic Plan in 2022. Leaders continue bringing it to life, engaging residents and focusing on three key initiatives to offer a simple, secure, fast experience.
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Author Fern Tiger discusses how genuinely connecting with communities before launching projects can drive progress by ensuring feedback is more than surface-level. Tailoring engagement can shape more accurate policies.
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In addition to upskilling and transforming their workforce, IT leaders in government are investing in enterprise technology that can scale for the future.
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City and county officials discussed partnering with community organizations and technologists from Google.org on digital tools to resolve neighborhood issues, during a “Demo Day” webinar hosted by The Opportunity Project for Cities.
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A new state online portal, the Virginia Veterans Network connects veterans, military service members and their families with everything from health care to legal and employment support. The site provides links to hundreds of organizations.
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State CIO Matthew McCarville said he believes the state’s information technology reorganization and modernization efforts have laid the foundation for innovation, capacity building and cost savings.
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State and local governments are moving toward constituent-centric digital services, using new and old tech to introduce new conveniences that simplify customer interactions.
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The Gates Foundation’s Allan Golston outlines a vision for equitable opportunities and the future of the American dream. As the transformative power of generative AI becomes clear, equitable access to education and jobs remains crucial.
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This year, local and state governments increased access to digital services for people with disabilities, in part due to a new ruling from the DOJ.
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