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Government Experience

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States are investing in ways to incorporate the end user's experience into digital services, looking at how people truly use platforms and how to improve them. Some say it’s what government should have been doing all along.
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Learn how the convergence of self-service and automation in public-sector IT enhances efficiency for government agencies — streamlining access to services, freeing up resources and fostering innovation.
From principles of human-centered design to adhering to web accessibility best practices, the new issue of Government Technology explores what it takes to make online government truly work for all residents.
Illinois has partnered with Google to launch a groundbreaking portal, aiming to streamline access to youth mental health services and break down agency silos. A project leader shared with Government Technology what they’ve learned in the process.
The company, which sells digital tools to local public agencies, plans to use its own data, survey reports and analysis to help officials decide how to invest in technology, craft budgets and do other jobs. The man leading the effort explains the thinking behind it.
With a new requirement from the Department of Justice looming, state and local governments must make their digital services accessible for people with disabilities, but not all are starting from the same place.
The capital, which closely follows another fundraising round, will help the company’s ongoing integration of Camino Technologies. A Clariti executive explains what’s going on and what the future holds.
Two local governments have taken steps to make residents aware of their digital rights. Experts argue that cities actually have a responsibility to do so.
Kalkomey, previously owned by a Boston-based private equity firm, sells outdoor certification and safety education tools to all U.S. states and Canadian provinces. Macquarie is increasingly active in gov tech deals.
The Oregon Department of Motor Vehicles is using a new real-time customer management system known as Next in Line in 59 field offices, helping to improve wait times for more than 3 million.
The city has launched a digital map so the public can track progress for community improvement projects that they approved through the city’s participatory budgeting process.
The city has taken steps toward modernization and sustainability by approving a new software initiative. In addition, it has also moved to add four Teslas to the city vehicle fleet.
The state has brought together agency staff to figure out ways to make its website and digital services more accessible to people with disabilities. The work reflects wider trends in gov tech, including public safety.
Artificial intelligence isn’t everywhere yet, but several local governments around the country have either discovered how it can further enable modern 311 or are considering how it could.
Maryland’s Motor Vehicle Administration overhauled its computer-based learner’s permit tests, and passing scores increased within months. Data obtained by Government Technology details the secret to their success.
The federal Department of Justice’s final rule in April updated the Americans with Disabilities Act, requiring accessibility for all government content. Here’s what that means for state and local entities.