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Civic Innovation

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Lake County, Ind., recently launched an all-electronic recording process to enable heavy, and even just occasional, users of the recorder's office to submit documents and receive them back.
California has been quietly testing out a mobile driver's license that could help speed travelers through airport security and also help protect users' privacy when asked to verify their age for purchases.
An IT consultant hired by City Hall to diagnose the city’s technological woes urged a drastic revamp of software and an increase of investments in IT infrastructure after years of city neglect and cost inefficiencies.
The South Florida county’s payroll arm was overpaying hundreds of employees a month after the launch of a $66 million administrative software system, an audit by the clerk has found.
The federal government is investigating Dallas County employees’ complaints of not being paid adequately, and the state is investigating at least 11 cases of alleged neglect in the Dallas County Juvenile Department.
In the wake of the NYC Open Data Help Desk reaching the major data milestone of 10,000 inquiries since its inception, Chief Analytics Officer Martha Norrick shared her thoughts on the progress and what’s next.
A planned overhaul of Connecticut's aging election infrastructure with more than 3,000 new tabulators may not be ready in time for the 2024 elections unless officials move soon to approve funds for the machines.
Officials aim to ensure all residents are able to receive important information and can ask questions in the language in which they’re most comfortable, a longtime goal that has proved difficult in the past.
A report published this week by the nonprofit civic engagement organization MapLight lays out several strategies that can be implemented by local government agencies to improve civic engagement.
Experts argue that agencies having staff dedicated to equity and inclusion play an important role for government work, from strategic planning, to operations, to the rise of digital government services.
Government agencies are working to conform to a changing social media landscape these days, with Twitter’s rebranding to X — among other things — presenting challenges.
In 2023, the free and open source software movement that can trace its roots back to a jammed printer in 1980 is not only alive and well; it has become a keystone of the tech industry.
That progress includes modernizing the state's websites, building a leadership team to reimagine digital service delivery there and partnering with the Pennsylvania Office of Transformation.
During a National Digital Inclusion Alliance webinar last week, experts explored several key tools and dashboards that help make data on the Affordable Connectivity Program more accessible to drive action.
City Director of Finance Virginia Lee said that city staff has been reviewing various modules offered by Tyler Technologies, including financial and personnel management, utility billing and tax administration.