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SponsoredSee how one local government IT team is doing more with less, and what your agency can learn from their experience. -
SponsoredRather than cutting technology budgets across the board, state and local leaders can use targeted IT investments to reduce costs, improve services and strengthen long-term resilience.
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SponsoredWhat happens when a state agency decides it’s done with the “wild west” of project requests, siloed service management and email-based workflows? The answer is enterprise service management.
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SponsoredHow state and local government CIOs are expanding service management beyond the help desk to transform HR, facilities and finance.
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SponsoredFacing budget cuts? Learn how Fort Myers, Fla., and the South Carolina Dept. of Commerce used a no-code ITSM tool with AI and automation to improve service delivery without adding head count.
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Sponsored“Lots of data, not much insight” is the foundational challenge for many agencies’ plan review operations. Facing construction delays and council questions, leadership needs modern, real-time performance data to pre-empt issues.
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SponsoredAI can drive real efficiencies in permitting and plan review — but an uncertain vendor market makes smart selection critical. Here’s a practical framework for choosing stable, workflow-aligned AI partners and tying investments to measurable outcomes.
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Cities and states need to make bold moves and embrace tech to improve infrastructure, such as roadway components that reduce costly cement needs or sensors that test surface strength.
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As passage of the One Big Beautiful Bill Act jeopardizes Medicaid coverage for millions, helpful system modernizations in Wyoming and Washington have been in the works for years.
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After signing a bill in April to create the office, Gov. Greg Abbott has elevated an executive vice president at the Texas Public Policy Foundation, a nonprofit research organization, to lead it.
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The organization’s new solutions and service blueprints provide states with step-by-step guidance to identify challenges, simplify reporting and improve residents’ access to SNAP and Medicaid benefits.
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With residents and workforce in mind, the state CIO and the Oklahoma Office of Management and Enterprise Services plan to continue moving toward modernization, transparency and integration.
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The new virtual assistant uses artificial intelligence to respond to tax queries. The state Department of Tax and Fee Administration hopes it can eliminate the need to shift workers when call volumes spike.
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In a video interview, a Tyler Technologies exec talked about new public agency requirements for website and mobile accessibility, coming a little more than 35 years after the Americans with Disabilities Act became law.
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To make waiting in line at the DMV a thing of the past, Vermont, Colorado and Nevada are just three states moving systems to the cloud, creating shared services and redesigning customer portals.
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President Donald Trump’s fossil-fueled AI agenda could shape how states and cities power their own AI projects. Community leaders face a balancing act between reliability, community concerns and innovation goals.
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Staffers in Bellevue, Wash., are using a new tool with artificial intelligence to handle certain tasks, including responding to resident inquiries. The pilot is now focused on “real-world scenarios.”
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The Multi-State Information Sharing and Analysis Center blocked tens of thousands of such attacks last year, but the end of federal support means state and local government members must now pay for its services.
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When different people working in the criminal justice system — from investigators to probation officers — can’t share data effectively or securely, there may be an ethical and financial price to pay.
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A tech vendor helped the city score and peer-review data points, with artificial intelligence ultimately finding ways to save between $19.4 million and $28.4 million. Officials have already taken steps to cut costs.
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Oklahoma and Arizona are among the states moving agency call centers to the cloud to shrink the size of their customer queues, expand self-service options and offer multilingual capabilities.
