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SponsoredFacing budget cuts? Learn how Fort Myers, Fla., and the South Carolina Dept. of Commerce used a no-code ITSM tool with AI and automation to improve service delivery without adding head count. -
Sponsored“Lots of data, not much insight” is the foundational challenge for many agencies’ plan review operations. Facing construction delays and council questions, leadership needs modern, real-time performance data to pre-empt issues.
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SponsoredAI can drive real efficiencies in permitting and plan review — but an uncertain vendor market makes smart selection critical. Here’s a practical framework for choosing stable, workflow-aligned AI partners and tying investments to measurable outcomes.
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Jeffrey Marino, director of the state Office of Data and Innovation, talked about how leaders are working to quantify the challenges they face at the recent State of Technology — California Industry Forum.
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The state has been fast-tracking the permitting process at the governor’s direction, following an executive order. Now, officials are leveraging these improvements to invite business growth.
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An audit and a deep dive on software redundancies helped officials realize the savings, part of a much larger initiative. The city’s strategic plan on various efficiency efforts saved a combined total of more than $116 million.
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A report from CivicPlus reveals residents’ opinions on local governments. Expectations for municipalities’ digital experiences are high, but satisfaction rates remain low — which accessibility could improve.
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North Carolina's Department of State Treasurer experimented with giving state workers access to ChatGPT to track down lost money and double check local budgets. The tool saved employees time, but there were roadblocks.
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An analysis of the One Big Beautiful Bill Act finds that state and local governments will likely need to focus on compliance and innovation to meet the new mandates, many of them unfunded.
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A new plan from President Donald Trump proposes that states with restrictive AI laws should lose federal funding. Government Technology analyzed more than 400 state laws to reveal which states would be at risk.
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The executive order directs the Government Operations Agency to work with two state departments in areas including enhancing customer experience. The council, the California Breakthrough Project, had its first meeting in June.
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The project, a collaboration between the North Central Texas Council of Governments' TXShare arm, the Alliance for Innovation and Civic Marketplace, provides an AI tech purchasing platform with already vetted vendors.
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The new federal AI Action Plan aims to secure U.S. leadership in artificial intelligence. Its policies address a range of issues, including worker displacement. Experts have concerns about its impact on state policy.
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The city is using a tool with artificial intelligence to respond to more than 40 percent of its nonemergency interactions — freeing public safety dispatchers from over 900 hours of talk time to focus on real emergency calls.
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The launch of this new tool also comes with new responsibilities for the state’s technology workforce. The benefits program could help some 1.3 million state residents.
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This effort to speed up the Honolulu Department of Planning and Permitting’s ability to process new building permit applications is scheduled to begin next month, city officials say.
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As the federal government scales back support for public-sector cybersecurity, and services from MS-ISAC poised to end this fall, states and local governments move to defend themselves.
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On a webcast Tuesday co-hosted by the Public Technology Institute, NASCIO Executive Director Doug Robinson called it "unlikely" that the State and Local Cybersecurity Grant Program would be reauthorized.
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In light of federal plans to phase out FEMA by the end of 2025, artificial intelligence can help multiply and streamline state and local preparation for, response to and recovery from wildfires, hurricanes and floods.
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A new cybersecurity office aims to centralize oversight, align standards and support risk management across state government, and will be supported by the renamed Office of State Technology.
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The state’s 911 tech management authority is deploying a new tool from Motorola Solutions that could ease burdens for call takers and dispatchers. It could also help agencies deal with hiring woes.
