Voices

The cameras can track fugitives, monitor suspicious activity and more, but they must be used responsibly and ethically in order to keep us all safer.

Overhauling government procurement is a complex task that requires clarity of purpose, especially for large-scale IT projects. Lessons from California offer examples of how to weigh priorities and navigate trade-offs.

Disconnected systems slow down plan review and leave staff without the spatial context they need for accurate decisions. Integrating GIS directly into electronic plan review creates faster, smarter and more reliable workflows that improve outcomes for both applicants and communities.

OVERVIEW

Because artificial intelligence is always learning, its introduction in government means agencies must continually adapt as well, as must leaders who want to evolve their management styles.

Hear how public agencies are using AI built for government to streamline services, reduce friction and meet rising resident expectations.

AI chatbots are transforming how citizens interact with government — delivering 24/7 service, instant answers and multilingual access. But success depends on responsible design, with transparency, security and human oversight at the core.

By modernizing its 911 system and embracing automation, El Paso is delivering faster, more efficient emergency services with tools like a bot to take non-emergency calls and real-time language translation.

A growing wave of “ghost students” — fake identities powered by AI and stolen personal data — is siphoning millions from community college financial aid systems. Weak identity verification processes have opened the door to large-scale fraud, underscoring the urgent need for modern, low-friction identity tools that protect funding and ensure aid reaches real students.

With ChatGPT now allowing for payments within its interface, the potential for governments is huge. But the possibility comes with major questions around trust, data governance and system architecture.

Transform fragmented data into integrated intelligence that connects asset performance, predictive maintenance and strategic capital planning to drive proactive, data-driven decision-making.

The Department of Defense’s Cybersecurity Maturity Model Certification program is likely a harbinger of things to come for state and local governments, and an example of effective cybersecurity strategies they are well-served to apply today.