Voices
Voices offers a dynamic forum where public officials, industry experts and analysts can share original insights.
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After years of advocating for legislative change, San Francisco has become the first California city to launch a speed safety program. This milestone comes at a critical time as traffic-related deaths in the city reached a troubling high of 41 fatalities in 2024 — the highest number of traffic deaths in almost two decades. -
Iowa CIO Matt Behrens explains how his team spent the past two years completely reorganizing how the state runs IT, with a four-phased approach that eliminated redundancies, streamlined systems, and made state government more efficient and effective.
Latest Stories
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Governments around the world — including the U.S., UK and Australia — are increasingly recognizing the transformative power of artificial intelligence and machine learning (ML) in public service delivery. According to a new white paper from Granicus, a leading global provider of customer experience technologies and services for government, AI/ML can revolutionize how public services are delivered, enabling intuitive, accessible and tailored interactions without the need for citizens to navigate complex bureaucratic structures. -
SponsoredFind out why public-sector organizations from police and fire departments to health-care agencies are choosing this secure, smart choice for reliable mobile communication — and new productivity.
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SponsoredHow would you react if you knew that all your constituents' information is now readable and available to the highest bidder? Since the proliferation of the Internet and digitization of government services, agencies and governments have feared this scenario. To mitigate that possibility, many cybersecurity tools have been put in place — and encryption is a critical security control that maintains confidentiality and integrity of sensitive data.
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SponsoredThe federal government has invested in countless technology tools designed to help streamline its digital operations. Now we need systems to deliver the right tools to the right IT professionals and ensure those tools create new efficiencies instead of redundancies or information silos.
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SponsoredIn today’s digital-first era, state and local governments are delivering more services online than ever before. Agency websites are no longer static pages — they are constituent-facing platforms that power transactions, manage personal data and connect to complex back-end systems.
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To drastically cut response times to people needing help on remote trails, the Seminole County Fire Department created an internal app using lay-of-the-land expertise and countywide collaboration.
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Moving to Next-Gen 911 is more than just a technical challenge; it's a moral imperative as public safety agencies work to meet the needs of all Americans, including those with disabilities or language barriers, during emergencies.
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Pinellas County is a sun-kissed paradise along Florida’s Gulf Coast with white sand beaches, crystal clear waters and a laid-back lifestyle. But county officials were stuck in a world of paper-heavy board meetings, slow approvals and inefficient workflows. Using Granicus’ Operations Cloud, they streamlined their operations, reduced approval times and eliminated unnecessary paperwork to serve the community better.
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While artificial intelligence and SaaS may sometimes seem like buzzwords, they're necessities for court systems that want to continue to provide accessible and efficient judicial services.
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The two U.S. senators from the state last week introduced legislation that would move NASA’s headquarters from Washington, D.C., to the Space Coast, specifically to Cape Canaveral.
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While it's still unclear how federal DOGE efforts will impact state and local government, investing in tools like artificial intelligence can help do more with less while being both efficient and effective.
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SponsoredThe future of digital government promises convenience, simplicity and speed — but only if we modernize applications and security today.
