Voices

Iowa CIO Matt Behrens explains how his team spent the past two years completely reorganizing how the state runs IT, with a four-phased approach that eliminated redundancies, streamlined systems, and made state government more efficient and effective.

Governments around the world — including the U.S., UK and Australia — are increasingly recognizing the transformative power of artificial intelligence and machine learning (ML) in public service delivery. According to a new white paper from Granicus, a leading global provider of customer experience technologies and services for government, AI/ML can revolutionize how public services are delivered, enabling intuitive, accessible and tailored interactions without the need for citizens to navigate complex bureaucratic structures.

Find out why public-sector organizations from police and fire departments to health-care agencies are choosing this secure, smart choice for reliable mobile communication — and new productivity.

In today’s digital-first era, state and local governments are delivering more services online than ever before. Agency websites are no longer static pages — they are constituent-facing platforms that power transactions, manage personal data and connect to complex back-end systems.

To drastically cut response times to people needing help on remote trails, the Seminole County Fire Department created an internal app using lay-of-the-land expertise and countywide collaboration.

Moving to Next-Gen 911 is more than just a technical challenge; it's a moral imperative as public safety agencies work to meet the needs of all Americans, including those with disabilities or language barriers, during emergencies.

Pinellas County is a sun-kissed paradise along Florida’s Gulf Coast with white sand beaches, crystal clear waters and a laid-back lifestyle. But county officials were stuck in a world of paper-heavy board meetings, slow approvals and inefficient workflows. Using Granicus’ Operations Cloud, they streamlined their operations, reduced approval times and eliminated unnecessary paperwork to serve the community better.

While artificial intelligence and SaaS may sometimes seem like buzzwords, they're necessities for court systems that want to continue to provide accessible and efficient judicial services.

The two U.S. senators from the state last week introduced legislation that would move NASA’s headquarters from Washington, D.C., to the Space Coast, specifically to Cape Canaveral.

While it's still unclear how federal DOGE efforts will impact state and local government, investing in tools like artificial intelligence can help do more with less while being both efficient and effective.