Government Experience
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Bergen County, part of the New York City metro area, has hired Balcony to bring blockchain to property records management. The move stands as the latest public-sector use of the decentralized digital ledger. -
A survey on resident experience by the National Association of State Technology Directors shows states are making strong progress in advancing public-facing platforms, but momentum on incorporating user feedback is slower.
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The state wants to improve the customer experience for people who use the DMV, as well as boost security against digital criminals. This move is just the latest tech upgrade for DMVs in the U.S.
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State officials made an improvement late last week to the design of the mainframe behind Office of Motor Vehicles sites. In the three days following, the system experienced no outages.
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The focus for South Dakota’s most populous city is improving the user experience for digital government operations. Officials are starting with a closer look at the experience staffers have on the city systems they use.
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The platform is designed to showcase improvements to the city as they happen so that residents can know what to expect, where these things are happening and the planned timeline.
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The library has added Visual Accessibility Kits and more specialized items to its collection, in an effort to make content more easily accessible to patrons with low vision or blindness. The kits can be checked out at its 20 branches.
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The new “Captain Record” tool from the Indiana Secretary of State’s Office leverages artificial intelligence to more efficiently find unstructured data from tens of millions of state records.
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As DOGE-driven cuts target services for people with disabilities, a new report finds that local government officials have bought into the concept of more accessibility. Even so, those officials see significant hurdles.
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The president signed an executive order in January calling for the removal of references to diversity, equity and inclusion in federal government programs. It is already impacting those doing digital equity work.
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Somerset County is expected to use a new electronic poll book process during this year’s general election in November after county commissioners voted unanimously to purchase an ExpressPoll system.
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The Pennsylvania city has met several major milestones in the past year in its journey to improve city services with technology. In the year ahead, officials will continue modernizing systems and processes.
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The Loveland City Council has approved a new technology fee on building permits that will generate enough revenue to pay annual maintenance costs and a new IT employee to support it.
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The company, active in the state and local government space, wants to deepen its focus on helping agencies secure communications and respond more quickly to records requests. A company executive explains the move.
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SponsoredThe future of digital government promises convenience, simplicity and speed — but only if we modernize applications and security today.
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The state has a reputation for high housing costs and bureaucracy in front of developers. But city planners hope a new online tool could help make it easier for residents to build smaller shelters.
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The system issues began roughly three weeks ago and are believed to be related to online traffic. Officials will work weekends to implement possible solutions, and are reviewing options for a larger upgrade.
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Drivers in Georgia would be able to leave home without their wallet, so long as they bring their phone, if legislation that seeks to require police to accept a digital version of drivers’ licenses becomes law.
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As the role of the CIO continues to emerge and evolve, the National Association of State Chief Information Officers looks at how business architecture can be leveraged in ongoing transformation.
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A sewer district in Ohio is using rain gauge data, coupled with radar and other inputs, to better understand how rain events will impact its service area. The goal is to inform residents about extreme weather.
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Pennsylvania CIO Amaya Capellán and her team are focused on the overall experience of state employees, residents and businesses.
