Government Technology editor Noelle Knell has more than 15 years of writing and editing experience, covering public projects, transportation, business and technology. A California native, she has worked in both state and local government, and is a graduate of the University of California, Davis, with majors in political science and American history. She can be reached via email and on Twitter.
Government is tasked with the hefty responsibility of doing the people’s business, but what happens when people can’t access services or online systems fail?
Six years of tracking the growing gov tech market have proven that not only is it a viable space for innovation and investment, but that companies built to serve government have become essential.
While the year that was 2020 immediately conjures words like “challenge,” “hardship” and “crisis,” there are lessons to be gleaned that offer important perspective as we approach the New Year.
The annual NASCIO conference concludes with a look at how states are developing governance frameworks around the latest technologies to ensure a focus on citizens and avoid being drawn toward “every shiny widget.”
In a live virtual panel, NASCIO released its annual survey of state chief information officers today, supporting the notion that state IT leaders led the transition to remote work and a renewed push for digital services.
As the presidential election nears this November, online threats from ballot interference to largescale ransomware attacks threaten all levels of government, and the stakes have never been higher.
Jessica Tisch, commissioner of the New York City Department of Information Technology and Telecommunications, explains how she pivoted to address the pandemic while maintaining and modernizing the massive city’s systems.
In the past year, a dozen new state chief information officers have taken up their roles, many amid the early throes of the COVID-19 pandemic. Here's what they're up to in the months ahead.
The adjustment to life in a pandemic has not been easy, but it has shown that public-sector work is not only vital, but also flexible, and that IT has a critical role to play in ensuring organizational resilience.
On the second day of the virtual NASCIO conference, state CIOs discussed the tech that enabled the quick shift to remote work, whether any of it will stick and how the pandemic will affect digital transformation plans.
As NASCIO Midyear goes virtual, state technology chiefs from Tennessee, Massachusetts and Washington share their COVID-19 pivots, what weaknesses were exposed and the foundations being laid for a new normal.
This year’s class of Government Technology’s Top 25 Doers, Dreamers and Drivers is an impressive group of IT leaders working in and alongside government to improve how the public sector works.
Modernization, cybersecurity and transparency will drive major tech investments in cities, counties and states across the country. In Washington, D.C., experts broke down how an estimated $111 billion will be spent in 2020.
Blockchain architects, analytics officers and reinvention officers now work alongside CIOs, CTOs and CDOs. Here are the newer tech-related roles in state and local government that caught our eye.
Our first issue of the new year looks at where government technology has been, where it’s going and offers perspective on the growing ecosystem of private industry that has formed around public-sector IT.
Alex Braszko, on the job since May 2019, points to the formation of an Emerging Technology Board to guide innovation work as a major achievement during his brief tenure as chief innovation officer.
Companies like Facebook and Google have ushered in change — much of it positive — for individuals, communities and governments. But we still have a responsibility to ask whether they're serving the public interest.
Companies like Facebook and Google have ushered in some positives for individuals, communities and governments. But we still have a responsibility to ask whether they're serving the public interest.
Speaking at the NASCIO conference last month, Wisconsin CIO David Cagigal talked about the data analytics work the state will undertake when it gets past its current state of being “data rich and information poor.”
Hiring a chief data officer last year helped kick off some transformational data work in the commonwealth of Kentucky, according to Chief Information Officer Chuck Grindle. Here, he outlines their progress so far.
Chief Information Officer David Cagigal says Wisconsin has a responsibility to help locals with cybersecurity. But the state has its own unique pressure related to the Democratic Convention in Milwaukee next July.
Chief Information Officer Shawn Riley says it is inevitable that technology will leapfrog state IT preparedness and explains why developing a culture focused on adaptation and evolution is critical.
Massachusetts CIO Curt Wood is eager to explore ways new technologies can be incorporated into the enterprise, but current procurement processes aren’t set up to easily adapt to new vendors offering the latest tech.
Mississippi Chief Information Officer Craig Orgeron explains why moving services to the cloud is a priority for his state, and why their decentralized IT structure means they can then offer services to more agencies.
After Minnesota’s custom-built driver and vehicle system failed to successfully launch, the state opted to purchase a third-party system that CIO Tarek Tomes describes as the right choice going forward.
Ron Guerrier leads the relatively new Innovation and Technology Department, but before he can get to work on the technology stack, he has to establish a cohesive departmental culture and understand existing processes.
West Virginia CTO Josh Spence on why tech chiefs need to be cautious when taking on new projects if they do not serve a greater purpose for the organization, and how that plays into the state’s resiliency.
At the annual NASCIO conference in Nashville, Ohio Chief Information Officer Ervan Rodgers talked about why teamwork is key for IT resiliency and how he generates collaboration across the state enterprise.
Wisconsin CIO David Cagigal is committed to the mainframe, at least for the next couple years. His challenge is making sure agencies are on the same page about the timing of their exit strategies.
State CIO Shawn Riley is a strong proponent for looking at technologies on the bleeding edge and how they can benefit government and citizens alike, as long as they are used for the benefit of all.
The release of the organization’s annual in-depth survey of state technology leaders offers an evolving view of the role, with insights on customer service, cost management strategies and performance management.
CIO Stephanie Dedmon is looking forward to the soft launch of an application in December that will streamline the services offered by several agencies. Five agencies will spearhead the rollout, with more to follow.
At the NASCIO Annual Conference, Arkansas Chief Information Officer Yessica Jones explained how her state’s data center consolidation has set the stage for making smart choices about what’s going to the cloud.
The National Association of State Chief Information Officers is holding its annual conference — and celebrating its 50th anniversary — by convening state CIOs to crowdsource the most pressing concerns in government IT.
In light of a recent audit that found widespread lack of cybersecurity compliance among agencies, CIO Craig Orgeron discusses the importance of regular maintenance for both people and systems to keep Mississippi secure.
Acknowledging a surge in “malicious traffic” a few weeks ago, Maine Chief Information Officer Fred Brittain outlines his layered strategy for managing cyberthreats in his small state.
At NASCIO, Commonwealth Chief Information Officer Chuck Grindle explained that there are three elements of his strategy to make Kentucky and its technology as resilient as possible in the years ahead.
In light of concrete evidence that there was indeed foreign interference in the 2016 Presidential Election, it falls to the states and localities to keep American democratic processes secure.
As new cutting-edge technologies continue to mature and find their place in the public sector, government agencies are increasingly ready to get on board and see what future tech has to offer.
While the U.S. currently lacks comprehensive regulation around how Americans’ data is collected and used, states like California, Washington and Maine offer their own approaches to protecting personal information.
At the second annual Chicago Digital Government Summit this week, public-sector data experts shared common challenges that government should prepare for in creating and running data programs.
As a new class of state chief information officers takes the reins of IT across state and local government, they increasingly need to adopt a different set of leadership skills than their predecessors.
In 2019, $107.6 billion in technology spending is projected for state and local governments in the U.S. At the Beyond the Beltway event in Washington, D.C., chief information officers talked about what they have planned.
County CIO Tim Dupuis said the move to a renovated historic building in downtown Oakland has generated opportunities to improve operations as well as encourage collaboration, allowing staff to connect in new ways.
Studies show American workers are changing jobs more frequently than ever before — government workers included. Updating the workplace for public-sector staff is just as key as any technology evolution.
The state’s chief privacy officer, Ted Cotterill, talked recently to Government Technology about standard contract terms that ensure third-party vendors protect data privacy in the age of cloud computing.
As Government Technology took a look back at our editorial coverage in 2018, it became clear that many issues we covered closely this year are likely to still be on the public-sector’s mind in 2019.
Morgan Reed, CIO for Arizona, says the state wants to deliver streamlined services to citizens, but it’s not there yet. The state is currently seeking a partner to help establish a one-stop shop for online services.
At the NASCIO conference in San Diego last month, Maine Chief Data Officer Youri Assi Antonin discussed his plans to implement internal data controls and contribute to the digital transformation of the state.
A new partnership using interns from Norwich University in Northfield, Vt., will move Vermont to a 24/7 cybersecurity operation, according to state Chief Information Officer John Quinn.
State technology leaders like Colorado Chief Technology Officer David McCurdy and California Chief Information Officer Amy Tong had plenty to say about roadblocks on the path to digital transformation.
As the second term of California Gov. Jerry Brown comes to a close, state Chief Information Officer Amy Tong spoke at NASCIO about her priorities in cybersecurity, procurement, cloud adoption and digital services.
Colorado Chief Technology Officer David McCurdy says there’s no amount of cybersecurity funding that ensures 100 percent protection from cyberthreats, but he believes the state is on the right track.
Multi-sourcing in Texas, Indiana's data-driven opioid strategy, a unified citizen experience in Tennessee and powering through procurement pain points: highlights from state IT leaders at NASCIO.
Three CIOs weigh in on whether they have the resources for effective cybersecurity approaches.
CIO Stephanie Dedmon says it’s not enough simply to modernize — new IT projects must be in the state’s best interests.
In its annual survey of chief information officers from all 50 states, the National Association of State Chief Information Officers forecasts the skills needed by the next generation of CIOs.
Chief Technology Officer David McCurdy on some of the major initiatives the state has recently completed.
Arizona CIO Morgan Reed on how his agency is developing single sign-on to protect against cyberattacks and make government easier to use.
At the annual NASCIO conference in San Diego, Indiana Chief Privacy Officer Ted Cotterill talks about the CPO’s place in the C-suite.
Described by CIO Nelson Moe as “groundbreaking” in 2005, the commonwealth has severed its relationship with its former mega-contractor that limited Virginia’s agility in meeting today’s IT needs.
As bad actors evolve their strategies for attack, government too must continue to course correct.
Given the promise of speeds 100 times faster than today’s, 5G providers have the ear of policymakers. But is it realistic in states like Nebraska?
As efforts to increase citizen privacy in a digital world gain ground, what does that mean for government?
Nevada CIO Michael Dietrich shares the advice he would give to a state agency faced with a cybersecurity breach.
Tennessee Deputy CIO Stephanie Dedmon discusses the ongoing process of modernizing legacy systems.
Acting Illinois CIO Kirk Lonbom weighs in on the importance of change management and preparing for a retirement wave.
Deputy Chief Information Officer Dan DeBartolo discusses the state’s approach to cybersecurity in the wake of recent high-profile ransomware attacks.
While fiber and broadband are often discussed as the best ways to get Internet to underconnected communities, Kentucky CIO Charles Grindle considers skipping those options altogether.
We asked state CIOs about what they consider to be the next big thing in government IT.
Acting CIO Kirk Lonbom is prioritizing the unification of all IT in the state.
With three dozen gubernatorial elections this year, a sea change is on the horizon for state CIOs.
Going against the FBI's ransomware advice is one way state chief information officers are thinking for themselves.
CIO Dewand Neely is standing up new processes that cast the state’s big technology projects as investments.
Deputy CIO Dan DeBartolo has his eye on several technologies with potential to improve connectivity in the country’s largest state.
Many CIOs want to get rid of legacy technology like the mainframe. Florida CIO Eric Larson explains how the state's workforce situation is forcing the issue.
In Tennessee, Deputy CIO Stephanie Dedmon is putting the elements in place to enable data and analytics to truly benefit state operations.
Texas Chief Information Officer Todd Kimbriel explains his approach to ransomware in light of recent attacks on the public sector.
State Chief Information Officer Charles Grindle talks about what Kentucky is up against when it comes to its IT workforce, and what they’re doing about it.
State CIO Darryl Ackley on the challenges of modernizing infrastructure and getting to the next big thing in gov tech.
Chief Information Officer Eric Larson talks about Florida’s plans to work on how the Agency for State Technology manages data to realize better outcomes across the state.
Chief Information Officer Yessica Jones outlines the many benefits the state hopes to achieve by consolidating its data center environment.
For Indiana Chief Information Officer Dewand Neely, securing state agencies is more than just an IT problem.
In afternoon sessions at the NASCIO Midyear conference earlier this week, state IT leaders broke into groups to tackle issues both timely and timeless.
North Carolina Chief Information Officer Eric Boyette talks about recruiting “a new wave” of IT employees.
Incoming Nevada CIO Michael Dietrich appreciates the potential of artificial intelligence, as long as the risks are also considered.
Two battle-tested technology chiefs share lessons from the front lines of Puerto Rico and the Virgin Islands in the wake of Hurricane Maria.
Monday's programming dove deep into top-of-mind issues for state CIOs.
Kentucky CIO Charles Grindle weighs in at the NASCIO Midyear conference on what he’d tell an agency confronting ransomware.
CIO Ed Toner talks about how the state is taking stock of applications now that consolidation is out of the way.
State Chief Information Officer Dickie Howze has a ready answer when asked which technology the state currently uses that he'd like to cast into retirement.
When government gets too much of a good thing, can open-source technology help?
Chief Information Officer John MacMillan describes current initiatives on the state's citizen engagement agenda.
Missouri CIO Rich Kliethermes says effective citizen engagement means focusing on making interactions as easy as possible.
CIO Rich Kliethermes provides a look at the "sobering" workforce reality in his state.
This year's awardees are building a gov tech legacy from inside and outside the CIO's office.
CIO John MacMillan talks about Pennsylvania’s strategy in uniting technical and human resources staff into six delivery centers, and results from an early pilot.
As government turns to AI to better deliver services to all residents, concerns arise around privacy issues.
Despite Arizona's federated model, CIO Morgan Reed talks about how a coordinated approach is reaping benefits.
Company names on this year's GT100 reflect government priorities in 2018.
Arizona Chief Information Officer Morgan Reed discusses his plans for developing a next-generation workforce.
Executive Deputy CIO Karen Geduldig sees opportunities for cognitive computing and machine learning to help get new employees over the learning curve.
The inaugural issue of GT was published 30 years ago this month. While tech has come a long way since then, we're still grappling with some of the same issues as in 1987.
Deputy State Chief Information Officer Jim Steele explains how the state’s unique geography ups the ante when it comes to government-constituent interaction.
In the wake of September’s Equifax breach, CIO Todd Kimbriel talks about how to securely represent Texans digitally.
The Indiana CIO explains a recent move to a more modern, no-offices workspace for his workforce.
Fresh off a stint as CIO of a major federal agency, DeVries strikes an optimistic note when it comes to filling IT positions.
On Oct. 30, CTO Dave Weinstein and the Office of Information Technology will bring together state application developers to share successes and challenges.
Chief Data Officer Darshan Shah discusses how Indiana works to get data to out of government silos and into the hands of groups that can use it.
Colorado Chief Technology Officer David McCurdy has heard the hype around blockchain, but he sees more possibilities with another new technology on the horizon.
Chief Information Officer Tony Young talks about how recent breaches impact the state’s data privacy strategy.
Georgia Chief Information Officer Calvin Rhodes offers advice on how to approach a big project like the Georgia Cyber Innovation and Training Center.
On the heels of a major consolidation, Chief Information Officer Dickie Howze turns to what’s next.
With protection from cyberthreats an ever-present concern for IT leaders at all levels, five states presented their approaches at NASCIO's annual conference in Austin.
At the NASCIO annual conference in Austin, Karen Geduldig, Executive Deputy CIO for the state of New York, talked about the emerging technology that has her attention.
The second full day of programming takes deep dives into top-of-mind issues for CIOs.
New Jersey Chief Technology Officer Dave Weinstein thinks government should start “getting its hands dirty” with distributed ledger technology.
The state’s Chief Data Officer Darshan Shah discusses his approach to using IT to improve citizen well-being.
A report released at the annual NASCIO conference offers some practical tips on realizing the benefits of agile development.
Nebraska CIO Ed Toner outlines his approach to protecting sensitive data and preserving the reputation of public IT.
As technology evolves and presents new challenges and opportunities, Hawaii Gov. David Ige is planning for what’s next.
Application modernization looms large on the to-do list of Acting Missouri CIO Rich Kliethermes. Here's what's underway.
Georgia Chief Technology Officer Steve Nichols discusses the challenges of identity-proofing, as well as a new multi-agency pilot that helps citizens secure their tax refund.
If the program continues its successes, it could change how startups and government work together, leading to an increase in civic innovations. All interested cities must RSVP before Aug. 4 to be eligible to apply.
In Montana, a team of 50 application developers collaborates using agile development. Is this the future of government IT?
Hint: It involved loosening up its telework policies.
The first-place winners in this year's survey don't deploy technology for technology's sake.
Washington state's experiment with holacracy aims to find out.
As one of the country's first innovation officers, Acosta talked to us about bringing fiber to her city and working with San Francisco's Startup in Residence program.
Orlando, Fla., moved its email system to the cloud in 2009, but switched providers this year due to just a couple of subtle differences.
For government tech chiefs, there is always more consolidating to do.
Lessons learned on data-driven decision-making and creating a culture of innovation.
San Leandro, Calif., is drafting a fiber-optic master plan — an effort sparked by an upgrade to LED streetlights.
Indiana CIO Dewand Neely thinks leading IT means making connections to get the most value from emerging tech.
CIO Phil Wittmer explains why he killed the state’s GovCloud project and talks about what’s going to replace it.
The changing nature of the workforce is one factor pushing CIOs to evaluate their portfolio.
CIO Ron Baldwin talks about what he expects to gain from an executive branch consolidation now underway.
New Hampshire CIO Denis Goulet talks about how he's somewhat insulated from changes in elected leadership, and shares his No. 1 priority for advancing technology in the state.
Broadband is making its way back onto CIO priority lists, and the reason why lies in the cloud.
There's more to the CIO's job than the network and the data center. Delaware CIO James Collins is forming an enterprise solutions group charged with finding the best possible uses for emerging tech in government.
The company has a contract, but isn't saying much about what its work will be at the moment.
On day two of the 2017 midyear conference, attendees participated in interactive and informal sessions to exchange ideas and discuss best practices.
Shared services can help streamline government operations, saving taxpayer money in the process. Pennsylvania is counting on it.
Through a partnership with a local college, a group of young tech professionals is running the state’s enterprise content management system and building the future state workforce in the process.
State and local government CIOs and key industry players met at the annual Beyond the Beltway conference to discuss the IT spending forecast.
Government doesn’t perform its vital functions nor deliver citizen services the same way anymore.
A partnership with a local startup helped San Leandro, Calif., make sense of new data sources.
Many jurisdictions, like San Francisco, are successfully partnering with early-stage tech companies. But it won't work for everyone.
There are ways for jurisdictions without big city budgets to bring startup energy to the challenges they face.
We talk to CIOs at all levels of government on a variety of issues throughout the year. But few topics elicited livelier responses than when we posed this particular question.
In the fourth quarter of 2016, an Accela departure, major merger in the gov tech space and the general election outcome took center stage.
In the third quarter of 2016, winners of the Digital States and Digital Counties surveys were announced, among many other things.
In the second quarter of 2016, social media, public-private partnerships, broadband and police data took center stage.
In the first quarter of 2016, innovation, open data, Wi-Fi and the GovTech 100 list took center stage.
There are ways for jurisdictions without big city budgets to bring startup energy to the challenges they face.
According to our analytics, these are the stories readers most wanted to read in 2016 -- it’s a revealing look into the issues foremost on the minds of public-sector technology decision-makers.
Two key upgrades for this small Northern California city led them to unconventional vendor choices.
CIO Morgan Reed talks about the formation of a data management working group to help agencies share data.
To accelerate IT transformation in Illinois, CIO Hardik Bhatt leverages best practices from leading states.
This year’s top digital cities know data demands are only going to grow, and they want to be prepared.
In demonstrating success on the path to digital government, Missouri CIO Rich Kliethermes stresses the importance of data in telling your story.
According to CIO Jason Allison, now that operations are stabilized, he's focused on what's next in Florida's journey to digital government.
Minnesota CIO Tom Baden sees great potential for analytics to impact citizens’ lives by uniting information across key program areas.
Ohio CIO Stu Davis sees data analytics as the biggest game-changer of his career.
Government Technology caught up with Benny Chacko, CIO of the Los Angeles County Probation Department, who discussed the importance of understanding your agency’s unique business needs and thinking beyond technology.
Delaware is officially launching access to an open data portal that will allow users to view more than 30 data sets and access mapping capabilities.
After several months behind the wheel of Facebook’s latest product offering, now called Workplace by Facebook, the first state government to pilot the tool is seeing big potential for social networking-themed tools in the public sector.
CIO Mike Hussey explains how being transparent helps IT meet state agencies' expectations.
The Indiana CIO sees the cloud as an integral part of his storage exit strategy.
Extracting real value from data means bringing together disparate sources, says Mississippi CIO Craig Orgeron.
Utah CIO Mike Hussey talks about the state's inclusive approach to its open data portal.
In leading the IT organization for California's largest city, CIO Ted Ross makes sure development efforts are focused on delivering value to customers.
James Collins talks about recent efforts to bolster connectivity in the state.
Indiana CIO Dewand Neely talks about how his state is applying data to address an issue on many governors’ agendas.
State CIOs weigh in on the issue that's topping their priority lists.
Agile development, cybersecurity and the cloud also make the agenda as the annual meeting kicks off in Orlando, Fla.
Results of the 2016 Digital States Survey indicate that the effort states are putting into innovation, collaboration and aligning their investments with citizens' priorities has never been higher.
Los Angeles County CIO Benny Chacko talks about the unique data challenges of the Probation Department.
CIO Ted Ross outlines the importance of a technology workforce that looks like the community it serves.
This year’s best government websites shared in common a simple vision of user-centric content, a desire to iterate and collaborate more quickly than in years past, and to watch the market for the latest trends and standards.
Leadership, innovation and data are on the agenda as tech leaders gather for the annual Los Angeles Digital Government Summit.
Roling shares how he makes sure his staff -- and the state workforce in general -- is prepared for today’s threats.
In this year's survey, the Center for Digital Government recognizes 55 counties that understand technology's value, empower their tech leaders, and implement new ideas to make life better for those who live and work there.
Austin Water CIO Teri Pennington talks about the utility's use of data analytics to track the health of its assets.
A long-term effort is now under way to re-imagine service delivery in the state of Texas.
In Austin, Texas, the water utility is saving water by empowering consumers with comparative usage data.
State CIO Todd Kimbriel explains how artificial intelligence could improve health services and public safety in Texas.
Data tracking is bringing new visibility to the safety training program at Austin Water.
Missouri CIO Rich Kliethermes talks about the importance of data sharing, and where his state is in that process.
At the Texas Digital Government Summit, attendees cast their vote for their favorite among five mobile apps.
Ohio CIO Stu Davis has his eye on Indiana's analytics achievements. Can their expertise be shared?
Georgia CIO Calvin Rhodes and Washington state CISO Agnes Kirk weigh in on how to garner support for a cybersecurity strategy that protects against today's threats.
CIO David Cagigal outlines his vision for a more unified customer experience online.
State chief information security officers have to get creative to make sure their cybersecurity workforce is ready for today's threats.
Contra Costa County, Calif., Transportation Authority Executive Director Randy Iwasaki talks about the agency piloting first-of-their kind technologies that could signal what’s on the smart transportation horizon.
Georgia CIO Calvin Rhodes outlines a possible use case for AI software in government.
Michigan CIO David Behen argues that while data analytics tools can help government be more efficient, the decision-making should be left to humans.
Georgia CTO Steve Nichols thinks intelligent software has the potential to help provide better services to citizens.
Delaware CIO James Collins talks about his state's enterprise data management approach, which positions the state to build on its early analytics successes.
The sheer quantity of data held by government forces a conversation about cloud, according to Washington CIO Michael Cockrill.
Wisconsin CIO David Cagigal thinks every time a citizen interacts with government, it should make government smarter.
State CIOs argue there’s a time and a place to embrace iterative development.
CIOs share insights into how to make the most of public-private partnerships.
Named to the post in October, Reed plans to lean on his private-sector experience to move the state’s technology forward.
Public CIOs are embracing the fact that their workforce is starting to transform, and millennials are a big part of that. While government isn’t traditionally known for flexibility, the silver tsunami and changing demographics are forcing the issue.
Our annual awards honor leaders helping to ensure that the potential of technology is fully realized in government.
State and local IT offices are poised to deliver streamlined infrastructure and improved security.
Government Technology’s editorial team analyzes this year’s speeches to see which governors are talking tech.
Here’s a look at our most popular news stories of 2015.
In the fourth quarter of 2015, San Francisco announced the biggest Internet of Things project in the U.S. to date, the most digital cities in the nation were named and the FAA announced that it will require drone owners to register devices with aviation authorities.
From smart city investments and use of Bitcoin technology in government to the Ashley Madison and U.S. Office of Personnel Management hacks, news during the third quarter of 2015 didn't disappoint.
This year’s top digital cities have developed a mature infrastructure that lets city leaders experiment with technology projects that are molded in the image of the average citizen's lifestyle.
The conference's second full day revealed an evolving climate in state IT, and ideas to increase government efficiency and service.
Officials convene in Salt Lake City to share best practices in innovation, smart technology, cybersecurity and data analytics.
Winning sites in the 2015 Best of the Web competition tend to use simple, high-image, low-text designs; prioritize accessibility and mobility; and start with a design philosophy that puts the user first.
A dozen states appointed new CIOs this year and in late 2014 -- here’s a look who they are and how they’re settling in.
Denis Goulet hopes that by the time he leaves the office, IT infrastructure will be modern, consolidated and standardized.
Also, smart walking sticks assist the blind and the Buddy PC app helps people ratchet up productivity.
In this year's survey, the Center for Digital Government recognizes 54 counties as adaptive IT leaders, collaborators and arbiters of the public trust.
Debates about automated license plate recognition are heating up across the country.
Also, cellphone device helps spot genetic diseases.
Plus, Netflix neutrality and those with Parkinson's may find new hope for an improved quality of life thanks to data.
Office of Management and Budget Director Chris Atkins; Gov. Mike Pence; CIO Paul Baltzell
Eric Garcetti, Mayor; Rick Cole, Deputy Mayor for Budget and Innovation; Ron Galperin, Controller; Bob Blumenfield, Councilmember
Gamified driving app aids drivers. And Google for robots.
To find technology in this year’s speeches, you often need to read between the lines.
2014 may not have been the year, but there are definitive signs that we’re pointed in the right direction.
Also, Palo Alto, Calif., adopts an Open Data by Default proclamation.
Adopting standard language helps move cybersecurity progress along.
Plus, Coca-Cola is easier to come by in some parts of the world than clean drinking water, so a Dutch artist devised a distillation process to convert the soda into water using his creation, The Real Thing.
In this year's Digital Cities Survey, top cities recognize the value of technology, empower their tech leaders and use new ideas to make life better for everyone who lives there.
With 36 governorships up for election, the fate of many state IT leaders hangs in the balance. Here’s what we know.
New energy-efficient LED bulbs look like classic incandescents. Plus, the KNFB Reader app turns printed materials into audio for the blind and use this device to protect your Wi-Fi network's privacy.
In this industry Q&A, one major health-care exchange contractor offers predictions for what open enrollment will look like the second time around.
Idaho and Connecticut take home "most improved" honors in the 2014 Digital States Survey, while other states are singled out for technology success in specific program areas.
Also, how well does your smartphone know you?
Plus, a new kind of fruit tree is popping up in Europe -- green- and red-colored solar charging stations.
Also, shoe insoles connected to smartphones improve mobility for the visually impaired, and "roll-up" technology is on the horizon.
Eight blimps, like this one in Texas’ Rio Grande Valley, house video and radar equipment aimed at catching illegal border crossers, human smugglers and human traffickers.
Cisco's John Chambers says company will use application-centric infrastructure and tools like fog computing to boost IoE performance.
In a public-sector address at the company's annual conference, Cisco execs explain the difference between the terms, which are often used interchangeably.
Also, network-neutral SIM cards, and will we see a universal phone charger standard by 2017?
The city's chief innovation and performance officer discusses making Pittsburgh a world-class city.
The latest Internet bug dates back to 2011, but its recent discovery has prompted one government agency to take citizen-facing services offline.
Also, the healing power of silk and could drones be the answer to getting the rest of the world online?
Chief innovation officers popping up in state and local government have scopes as different as the jurisdictions they serve.
See which state and local governments have made their open data promises official.
Also, IBM has used graphene transistors to build a prototype radio receiver that promises to deliver more speed and less power consumption for mobile phones.
Deputy Chief Innovation Officer Shannon Spanhake shared some advice based on the San Francisco experience to a rapt crowd at the California CIO Academy.
CIO of the California Department of Justice
The Metropolitan Transportation Authority is testing technology designed to alert subway drivers of people on the tracks; medical personnel can see through patients' skin to the veins underneath.
News reports have state-run health insurance marketplaces faring better than the federal portal, with some marketplaces enrolling thousands in health coverage.
The Twitterverse, and much of the country, weighed in on the bumpy launch of health insurance exchanges on Tuesday, as many sites saw downtime from spikes in site traffic.
Virtual tour of Mars, Bitcoins under scrutiny.
The California city noted for its SmartRiverside program may abandon its citywide wireless network.
Printed at normal resolution, this panoramic photo of London would stretch more than 300 feet wide.
Other agencies want to buy Longboat Key, Fl.’s award-winning fire application, but can the city venture outside of its core business to sell its cloud-hosted software?
Boynton Beach, Fla., Police Department offers virtual chats with the chief, ride-alongs via Twitter, and now, an app created by a former police officer.
The federal government is opening up data sets and encouraging local innovators to harness their tech creativity this weekend for the public good.
CIO Ron Baldwin comes to the role in Montana with decades of IT leadership experience, both inside and outside of government.
New feature-rich, responsive websites provide evidence of the latest online trends taking hold in government.
A mobile app gives the city a cost-effective way to tackle service requests and distribute relevant information to residents.
A growing data portal translates to money saved and an increased ability to serve citizens in the eclectic Texas city, one of the recently announced Google Fiber cities.
Whether for litigation, investigations or public records requests, government agencies are looking for easier ways to make sense of a growing number of data sources.
Replacing an end-of-life technology speeds reporting, simplifies monitoring and eases research of potential security incidents.
Florida Department of State CIO Larry Aultman implements a drastic, six-month shift to the cloud for the state's beleaguered elections system.
This new cybersecurity threat is making inroads in the public sector by leveraging the popularity of single sign-on -- but there are ways to mitigate your exposure.
Cybersecurity expert offers insights on the typical public sector breach victim and advice to minimize the risk of an attack.
Airport Authority is one of eight organizations that announced its Office 365 migration at Microsoft’s U.S. Public Sector Summit.
Post-9/11, common justice-related data standards let states use open source software to effectively collaborate across agencies.
“BeOn” app extends the reach of narrow band communications for public safety officials whose duties usually keep them off the front lines.
Community-driven open data movement sets its sights on National Day of Civic Hacking by planning a "Hack for Food" event.
An array of free apps and online services help taxpayers organize tax information, track refunds, trim budgets and invest.
A Yahoo News chat with a White House official explains how online petitions are helping citizens engage the Obama administration on issues they care about.
New technology aggregates government purchasing information, offering insights that help agencies make better spending decisions.
Director of the Department of Economic Growth and Innovation, Louisville, Kentucky
Kansas City Police, early adopters of the photo-rich Pinterest platform, use the tool to educate parents about street drugs they may not recognize.
The convenience-driven public banks online, and now Academy Award voting is taking place online -- is the U.S. ready to conduct public elections online?
Red Hat Public Sector Chief Technology Strategist Gunnar Hellekson talks about how open source is saving governments money and encouraging innovation.
30 cities across the country are planning events for the National Day of Civic Hacking in June.
Mobile options supplement physical security infrastructure at Toronto’s Ontario College of Art and Design.
The Center for Technology in Government studies what makes a successful open data initiative, using examples in New York City and Edmonton, Alberta.
A hackathon aims to develop the best ideas for enhancing the visitor experience at Super Bowl 47.
The widely used, visually-oriented platform is helping social media-savvy law enforcement agencies drive up arrest rates.
The new National Security Solutions Center at Virginia Tech unites private industry and academia to combat threats waged via the Internet.
Outgoing CIO Dick Clark recommends that his successor devote plenty of attention to these key policy areas.
A transparent process and public support drive a technology overhaul 30 years in the making in the Aloha State.
After seven years in office, Clark announces his retirement.
City launches contest to modernize 11,000 public payphone sites, whose utility was proven during superstorm Sandy.
While not its first venture into outsourcing, the state has issued an RFP for outside help in managing its consolidated data centers.
Pennsylvania program uses predictive algorithm to “score” non-custodial parents, impacting intervention activities and improving child support collection.
Louisville, Ky., launches a pilot to identify and treat asthma hotspots.
Law enforcement in New Jersey benefits from an upgrade to a paper-based vehicle registration tag system that issues tags in real time.
Public policy experts offer insights on how the recent “status quo” elections will impact technology policy.
New software utilized by neighborhoods in New York and New Jersey matches needs with donations to help organize the chaos, post disaster.
Using a layered map of farms and markets, a Massachusetts program directs residents and visitors to the freshest local foods.
Building department adds mobile access to online permit center for contractors and customers.
Experts warn that without a printout to confirm voter intent, email voting is the most insecure electronic voting method.
Experts make predictions on next-generation transportation infrastructure.
Florida’s IT uncertainty leads to biggest drop since 2010 survey.
Doctors use new DMV system to simplify process for patients.
The state's Department of Revenue reports that 3.6 million Social Security numbers were obtained by hackers.
Law enforcement shares knowledge and best practices on digital safety.
States honored for tech leadership in eight categories.
A 35-foot Whaler outfitted with radiation detection equipment, sonar gear and infrared scanners allows officials to stop smugglers, human traffickers and terrorists.
New electronic review process slashes length of approval process and has all city plan reviewers working collaboratively.
New apps signal emergence of sustainable app development.
Texas program uses GIS to simplify routing and speed processing.
Mesa, Ariz., collaborates on a shared platform with in-state, out-of-state jurisdictions.
New app serves as mobile extension of state’s emergency website.
Eight A grades and two D grades are reflective of disparate views of technology.
West Virginia, California and others provide critical tech assistance for residents impacted by Hurricane Isaac.
The best application programming interfaces are those that operate in the background without a user’s knowledge, says one expert.
Small business intelligence informs decisions that impact the bottom line.
Officials explain how cities can comply, and how new rules help users.
Multi-faceted support for open data results in apps for tsunami siren upkeep and Honolulu information.
State leaders announce new cloud, GIS and procurement initiatives at industry conference.
RNC and DNC 2012 aim to be safer, interactive and continuously connected.
Web-based tool gathers citizen feedback from the Web.
Community efforts help Google fiber reach schools, libraries and public facilities in more Kansas City neighborhoods.
Top honors go to Alabama; Orange County, Fla.; and Louisville, Ky.
Department of Revenue leads state with release of payment app.
Service impacts likely explained by deadline to register for state primary.
Crowdsourcing down payments improves odds for hard-to-fund civic projects.
AAA offices now verify residency, offer vision tests for drivers.
Truly useful apps map the most universal public facility.
Improved applicant tracking system serves state agencies of all sizes.
Colorado officials cite reduced DMV office traffic and increased organ donor sign-ups.
San Francisco, Chicago, Seattle and New York launch new open data community on federal Data.gov.
Upcoming iOS 6 release fuels transit app development, via Kickstarter.
Three plans offered for Kansas City community to take advantage of 1 GB fiber network.
Evaluation of government via social media yields improvements at department level.
Winners include include Charles County, Md.; Sussex County, N.J.; Dutchess County, N.Y.; and Fairfax County, Va.
The 2012 Digital Counties Survey winners include Charles County, Md.; Sussex County, N.J.; Dutchess County, N.Y.; and Fairfax County, Va.
Budget-driven decision sends inquiries to individual city departments.
Pilot program lures users to new tool that CIO calls “transformative.”
New class of cadets to pilot an app that aims to increase community presence by 40 percent.
Mayor Vincent Gray’s office is harnessing citizen feedback using social media analytics, and plans to assign grades to agencies.
Civic-minded tech community drawing on a range of sources to create apps.
Public weighs in on favorite agencies that will become documentary film subjects.
New York City and Las Vegas are only U.S. cities to apply for new top-level domain extensions.
Treasurer’s office spearheads effort to launch one-stop shop for property tax information.
Length of IT contract approval process slashed by three-fourths.
Code for America initiative broadens reach of traditional citizen engagement in Philadelphia.
Officials say the state’s massive vehicle title and registration update is finally close to full speed.
First data sets expected online by the end of 2012.
City remains hopeful it can retain tenancy, despite bank takeover.
Missouri data warehouse unites taxpayer data to maximize yields for state coffers.
Fi$Cal promises integrated statewide view of accounting, budgeting and procurement.
Draft IT transformation strategy out for public comment.
Hacker group claims it took city and police department websites offline in conjunction with NATO Summit in the Windy City.
Other states might adopt the online resource that matches parents with appropriate facilities in two clicks.
New equipment, better connectivity position new agency for future Web-based functionality.
The app was particularly useful for Louisiana’s primary election because redistricting brought significant changes statewide.
State CIO Kristin Russell and CTO Sherri Hammons are pursuing a “citizen engagement platform” that draws on private-sector innovation.
Hoover, Ala., finds enterprisewide applications for consistent, layered mapping data.
Privacy advocates fear sharing confidential information will lead to abuse.
Web developers rally in service of new site for tornado-ravaged city.
Congress advances cause of interoperability to help curb fraud and abuse.
Tax tools help taxpayers get organized and track refunds as the 2011 filing deadline arrives.
Some agencies are now exploring the platform as one element of a social media strategy.
Eastern European hackers stole personal information for as many as one in four Utah residents.
City to offer free, multilingual access to neighborhood information via upgraded pay phone terminals.
University of Utah students to ask all 273 of the state’s local governments to adopt these best practices.
Election Day information simplifies voting process and illuminates voter activity.
Library of Congress aims to preserve government’s digital heritage.
Financial data and lobbying disclosures add legitimacy to government openness efforts.
Are the Supreme Court’s deliberations derailing state efforts?
New York City is pursuing its own “dot-nyc” top-level domain extension, but other cities might not follow suit.
Developers leverage city and sponsor data to fuel new app ideas.
Public agencies employ many strategies and technologies to protect critical infrastructure.
Illinois aims for 1 million new players with online Lotto and Mega Millions play.
But there’s scant evidence so far to substantiate security vulnerabilities in the cloud, according to a new analysis by Verizon.