Andy Blumenthal is a division chief at the U.S. State Department. He was previously chief technology officer at the Bureau of Alcohol, Tobacco, Firearms and Explosives. A regular speaker and published author, Blumenthal blogs at User-Centric Enterprise Architecture and The Total CIO. These are his personal views and do not represent those of his agency.
Regular people from around the country are laughing at, mocking Washington, D.C. Turning such a thing around is not easy, but surely there's hope -- and the tech industry is a great place for lessons in simple, practical guidance in problem-solving and progress that we can use.