take a step back and understand who is responsible for the implementation of electronic record-keeping. If things are being done right, the answer will be: No one person or department.

Because so many varieties of records exist in so many areas throughout an enterprise, their management must be a communal exercise.

Records management professionals typically have ruled this arena. Now upper management must step in at the policy level to ensure that regulatory demands are satisfied.

"If your organization doesn't have an effective strategy toward managing its information," Mancini said, "you have basically taken a key asset, and you've decided to throw up your hands and not manage that."

For IT professionals, all this amounts to a new way of viewing document management, a mode that reaches beyond standard IT practice to involve the technical professional throughout the entire management process. "This isn't just a traditional IT issue. It isn't just a question of how much storage costs," Mancini said. "It's a cultural issue. It's a policy issue. It's a procedures issue, and IT will have to be a part of all of that."

Adam Stone  |  Contributing Writer