William D. Eggers

Contributing Writer


August 31, 2016

Failure is Essential to Eventual Success

The trick is figuring out how and when to fail.

June 22, 2016

Successful Government Leaders Adopt Design-Focused, User-Centric Way of Working

The simple practice of observing how a user actually works during an average day can sometimes yield more useful information than hours of interviews.

November 4, 2015

5 Ways Governments Can Accelerate Digital Transformation

It's risky and wrenching, but nothing is more important for the future of service delivery.

March 18, 2013

Column: Six Steps to Mobile Success in Government

Mobile technology can be a powerful tool for both productivity and citizen engagement, but there are implementation pitfalls to avoid.

February 24, 2012

10 Tips for Data Visualization

Designing analytics user interfaces for government decision-makers.

May 13, 2011

Transforming State Health and Human Services Agencies

Meeting client needs by refocusing on reduced dependence and increased self-sufficiency.

January 26, 2008

Beyond CRM and 311: Strategies for Improving Government Services

Four myths that keep government from delivering a better customer experience.  

January 26, 2005

Made to Order

Using technology to shift power from government to citizens.

April 16, 2002

The Invisible State

Within five years, many government services may be delivered to citizens through indirect channels.

April 16, 2002

The Golden Touch

Stephen Goldsmith shares his secrets to successful e-government.

August 1, 2001

The Other Bush

Florida Gov. Jeb Bush drives climate of change.