Closely tracking performance data is helping to drive better outcomes across government agencies, large and small. At the Texas Digital Government Summit held in Austin last week, Teri Pennington, CIO of Austin Water, told us about a recent audit that quantified the effectiveness of agency safety programs with hard numbers.
Government Technology editor Noelle Knell has more than 15 years of writing and editing experience, covering public projects, transportation, business and technology. A California native, she has worked in both state and local government, and is a graduate of the University of California, Davis, with majors in political science and American history. She can be reached via email and on Twitter.