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Lindsay Crudele

GovTech Contributor

Lindsay Crudele is a journalist based in Boston. She is the former digital engagement director for the City of Boston. Her work can be found at

As Twitter users apply for new verification statuses, while combatting a rise in fake accounts, the chance of misinformation spreading — particularly in the event of an emergency — affects government at all levels.
Public agencies have come to rely on Twitter as a vital communication tool, particularly in emergencies. Given the platform's turmoil, experts weigh in on the path forward for government social media.
As courts across the U.S. consider whether blocking citizens on social media violates their First Amendment rights, the practice could have far-reaching effects on how people get the information they need from government.
The courts have ruled that access to a public figure's social media is a constitutional right. So, why is this mayor blocking me from his Twitter account?
For public agencies that use Facebook as a constituent engagement tool, these steps make it possible to reap the benefits of the ever-changing social media site.
Advance visioning is crucial to making sure you’re prepared to help when the unthinkable takes place.
In 2016, we expect more than just a veneer when it comes to social media. Anything less would be the work of the man behind the curtain.