Canadian Preventative Healthcare Clinic Improves E-mail Health

Jatheon Technologies' Plug n Comply appliance fills prescription for regulatory compliance, e-discovery.

by / May 28, 2008

Jatheon Technologies today announced that The Medcan Clinic, Canada's leading preventative healthcare clinic, has deployed Jatheon's Plug n Comply e-mail archiving appliance. The move puts The Medcan Clinic in voluntary compliance with regulations for storing of electronic messages, establishes an e-mail archive without impacting the performance of its Microsoft Exchange Server e-mail system, and expedites discovery of historic e-mail.

Shaun Francis, president and CEO of The Medcan Clinic, said, "We're not required to archive e-mail under Canadian regulations yet. And despite our U.S. clients and relationships with U.S. healthcare facilities like Johns Hopkins, we're not subject to U.S. regulations. That said, we believe everyone's interests are best served by meeting U.S. HIPAA demands. If there's an issue with regulations, litigation, or customer service, Jatheon gives us fast, easy access to relevant e-mail."

"The implementation of our Plug n Comply appliance at The Medcan Clinic reflects that organization's mission -- it's really a prudent, preventative measure to ensure the clinic's long-term health," said Kieron Dowling, president and CEO of Jatheon Technologies. "Unlike most other Jatheon customers, Medcan wasn't required to deploy an e-mail archive, but it recognized the value of doing so. Ultimately, the clinic can now be more responsive to its employees and clients alike."

Plug n Comply as Preventative Measure

The Medcan Clinic has built its reputation by keeping busy people healthy, with 200 employees providing comprehensive, high quality care to over 40,000 clients who are interested in aggressively managing their health and well being. The clinic relies on its Exchange e-mail system to handle approximately 185 e-mail accounts and 5,700 administrative, clerical, and medical e-mail messages per day.

Prior to implementing the Jatheon PnC 1000 E, The Medcan Clinic had no formal e-mail archive. To sustain the high performance of Exchange, the clinic did not store e-mails beyond a few months. If needed, historic e-mails could be pulled from a six-month backup tape rotation that included a copy of the e-mail server.