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Daniel Castro1

Daniel Castro

Contributing Writer

Daniel Castro is the vice president of the Information Technology and Innovation Foundation (ITIF) and director of the Center for Data Innovation. Before joining ITIF, he worked at the Government Accountability Office where he audited IT security and management controls.
 

Work from home was at first a temporary pandemic solution, but as public and private organizations alike make remote work permanent, they’ll need to make adjustments to more than just where staff are located.
From enabling digital paper forms and mobile payments to implementing facial recognition and delivery drones, touchless government services are the way forward in continuing to prevent the spread of COVID-19.
As schools embark on a year of virtual or hybrid learning, hackers are seeking to exploit weaknesses in systems largely unprepared to fend off attacks. States must take the lead by updating technology and training users.
As the demands of remote government work extend from weeks to months, public-sector agencies must begin exploring tools like augmented and virtual reality for improved communication and collaboration.
The COVID-19 pandemic overwhelmed many state unemployment insurance websites. While some fared better than others, all governments can take advantage of things like cloud technology to prepare for the next storm.
A city’s walkability contributes to improved health outcomes for residents, lower crime rates and increased civic engagement. Governments can use data and artificial intelligence to improve their streets for pedestrians.
Cyberattacks are on the rise at all levels of government, but many small jurisdictions do not have the resources to protect themselves. Their vulnerability affects states and the federal government, who must pitch in.
Bad actors are increasingly using artificial intelligence to manipulate images to misrepresent their subjects. As states work to legislate deepfake technologies, perhaps a federal approach would be better.
New technologies are poised to automate everything from infrastructure to traditionally human jobs, and some fear a coming robot takeover. But the real problem is it isn't happening fast enough.
As technologies like the Internet of Things, virtual reality and augmented reality mature, city planners can build virtual replicas of urban infrastructure to better respond to local energy and environmental changes.