Government Experience
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The state’s DMV Transformation Effort, commenced in late 2021 with a gradual rollout of online service offerings, may not end on schedule. A lack of staff availability is requiring extended outside support.
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The tool is integrated into the state’s job and training hub, and offers users personalized services to connect them with a career path that aligns with their skill set. It follows legislative action by the governor to lessen unemployment numbers.
CIO Bob Osmond said prioritizing system modernization, financial optimization and infrastructure enhancement is essential to providing the best tech resources to agencies and residents.
The department went live Monday with Frances Online, a claims processing solution replacing a COBOL-based legacy system. Officials acknowledged some callers have experienced long hold times but said the replacement is “working well” for most.
The Syracuse, N.Y., Office of Analytics, Performance and Innovation and its partnership with the Department of Public Works demonstrates the cascading effects of what happens when traditional services go digital.
TR Sheehan, a longtime Wyoming executive serving for a second time as interim CIO, is working to understand what citizens need from their government and providing them with technology-based solutions to do just that.
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State and local governments face ongoing workforce challenges, including budget constraints and difficulty competing with the private sector. Often, antiquated technology and outdated processes make it even harder to attract and retain new employees.
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To optimize business systems and deliver value to taxpayers, governments should focus on a modular strategy that allows them to stack solutions and applications that work together seamlessly — without having to overhaul all their business systems at once.
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Governments may be hesitant to invest in major upgrades, especially in today’s uncertain budgetary climate. Massive technology overhauls of the past — enterprisewide projects that took years to build and tens of millions of dollars to implement — often failed to meet expectations.
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You can’t serve the public effectively with manual processes and obsolete technologies. This is especially true in government, where business applications for functions like budgeting, procurement, payments, permitting and grants management are long overdue for replacement.
As the state of South Dakota works to transform outdated IT systems, enhance cybersecurity and explore emerging technologies, state IT leadership is keeping the citizens’ experience at the heart of these efforts.
Just over a year since the launch of Atlanta’s new Office of Technology and Innovation, city tech leaders reflect on the role of the office in the city's work to build a broader technology ecosystem.
Ashley Bloom, the state's first chief IT accessibility officer, shared that she is approaching the role with the mindset that accessibility should be integrated into all of the state's IT work.
For proponents, the new software has been a $102 million lift that brings better security, record-keeping and management to the state, making Idaho one of the first states to implement a fully cloud-based system.
League City, Texas, has added a new app, called Talk About Town, on its community engagement site where residents can give feedback on the kind of businesses they want to see in the future.
The city of Chicago’s recently established Department of Technology and Innovation aims to transform the way city agencies work with one another and the way the city provides services to constituents.
