U.S. Customs IT Outage Snarls Airports Around the Country

A technology outage Friday afternoon delayed travelers throughout the U.S. The agency said it was working to fix the "temporary" technological setback, but gave no details on what the cause might be.

by / August 16, 2019

Travelers across the country were faced with lengthy airport lines and delays due to a U.S. Customs and Border Protection (CBP) computer outage Friday afternoon.

Officials gave no reason for the “temporary” processing system outage, which was acknowledged by the agency around 2 P.M. PST, but said immediate action was being taken to bring systems back online.  

The agency said officers would be “using alternative procedures” to process international travelers.

Officials at Los Angeles International and JFK also acknowledged the ongoing situation, warning passengers about manual processing procedures.

One affected passenger waiting at Virginia's Dulles International Airport tweeted this video of the delay.

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