Health and Human Services

Meredith Reynolds will step in as acting director of the city’s Technology and Innovation Department, upon the departure of its leader Lea Eriksen. A national recruitment for her successor is underway.

A new action plan is guiding a long-term modernization intended to enhance its agility with staff and residents alike. AI tools are part of a priority project underway and will help manage phone calls.

The state is modernizing a legacy mainframe, working with federal counterparts and participating in the Child Welfare Technology Incubator initiative from the Administration for Children and Families.

The North Carolina Department of Transportation demonstration project, one of eight selected by the FAA, will test using electric drones and aircraft to shuttle medical supplies to and from rural facilities.

While the New Mexico Office of Broadband Access and Expansion is deploying broadband infrastructure, the State Library and its digital equity program manager are on the ground enabling access.

The state Department of Job and Family Services received a national award for integrating artificial intelligence to enhance its handling of state unemployment services. Uses include speeding up call processing.

The new data analytics platform brings health, public safety and service information into a single view, in an effort to help officials guide substance abuse prevention efforts and resource decisions.

New research from Georgetown’s Beeck Center for Social Impact + Innovation reveals how states are navigating technology, governance and operations to improve access to public benefits like SNAP and Medicaid.

With a $755,000 grant from the nonprofit Proof Positive, the play2PREVENT Lab at Dartmouth College is leveraging behavioral science to build “serious games” for youth on the autism spectrum.

A North Carolina school district has contracted with Howard Technology Solutions for software designed to bar students from accessing illicit material online, which has become a bigger problem in the era of 1:1 devices.

The unique deal, done without venture capital or private equity, will position Nava’s public service delivery platform as an open source, end-to-end option for agencies to modernize their tech, Nava’s CEO said.

Commissioners OK’d spending about $39,000 for software to better coordinate crisis services, particularly around mental health and substance abuse. It is intended to improve public-facing case management.

The state’s Department of Economic Security is on a journey to modernize the ways in which it provides human services. Now, officials are looking to integrate AI to help staff more efficiently serve clients.

The university's College of Medicine will collect data through eyeglasses and smartphones to capture student-patient interactions, then provide personalized feedback on clinical reasoning and communication skills.

The government technology supplier says its new AI-backed tool can help states reduce costly mistakes on SNAP applications. Such mistakes could lead to even larger cuts in federal assistance.

Minnesota’s case is one of several breaches of late involving legitimate access, a recurring issue in provider-heavy government health and human services systems.

The American Medical Association awarded $12 million across 11 institutions to implement artificial intelligence-powered feedback for students on tasks like clinical reasoning and interactions with patients.

To support students facing mental health stressors in the digital age, school leaders must explain features like “data mining” and “engagement algorithms,” and give kids chances to develop social skills offline.