The City of Walla Walla, Washington uses Facebook to engage its 32,000 residents. Communication Director, David Brauhn shares his tactics for their successful program.
This guide provides an overview of the key issues and actionable recommendations for mitigating risks through the use of social media policy and technology. This guide was created in collaboration with the Center for Digital Government, ArchiveSocial, and Julie Tappendorf-a leading attorney for social media issues in the public sector.
Online trolls are increasingly targeting government agencies by posting on official agency social media channels, such as Facebook, Twitter and LinkedIn. This guide covers techniques that every agency can use to take the teeth out of trolls and maintain a safe and open space for citizen engagement online.
Every day, states, cities and counties face situations that can easily spiral out of control without timely communication from government agencies. Regardless of the type of crisis - be it a natural disaster, terrorist event or even a controversial tweet that goes viral - it's critical for government agencies to respond quickly.