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Does Your State Need a Chief Experience Officer?

Ashley Laymon leads Maryland’s portfolio office, an organization she describes as a business relationship management team, bridging the gap between central IT and state agencies working on technology projects.

Maryland Chief Experience Officer Ashley Laymon.jpg
Government Technology/David Kidd
NATIONAL HARBOR, Md. — The National Association of Chief Information Officers (NASCIO) Midyear Conference convened officials from 47 states in the largest midyear event to date, reported organization president and Maryland Secretary of Technology Michael Leahy. But beyond CIOs and CISOs, some interesting titles that are newer in government also populated the attendee list.

Ashley Laymon started her tenure with Maryland in 2019 after having held a variety of government-adjacent IT roles for the past 15 years. She brings extensive project and account management experience, along with a healthy dose of technical expertise, to her position as chief experience officer. Over the past few years, she's built a team of portfolio managers who troubleshoot technical issues at the agency level, providing a vital bridge to central IT.

From her vantage point, Laymon has noted a lot of momentum behind CRM systems, e-signature technology and online portals bubbling up from the agency level, particularly as operations have evolved during the pandemic. In addition, a constant theme of their work has been helping agency staff with cybersecurity.

"Anything that agencies are developing, they have a lot of questions around securing systems before they go to production," she said.
Noelle Knell has been the editor of Government Technology magazine for e.Republic since 2015. She has more than two decades of writing and editing experience, covering public projects, transportation, business and technology. A California native, she has worked in both state and local government, and is a graduate of the University of California, Davis, with majors in political science and American history. She can be reached via email and on Twitter.
Lauren Harrison is the managing editor for Government Technology magazine. She has a degree in English from the University of California, Berkeley, and 15 years’ experience in book and magazine publishing.