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Government Experience

Stories about enhancing residents’ experience interacting with state and local agencies using technology. Includes coverage of other digital government efforts with public-facing components.

People who use the IRS digital portal will need to be prepared starting in the summer to submit a live video selfie and various documentation to make and view payments and access tax records.
The Maryland Department of Health said a ransomware attack is what disrupted its systems and services last month. Although officials didn't state much about the attack, they said the ransom wasn't paid.
The San Francisco Department of Public Health was forced to shut down six COVID-19 testing sites early due to a software glitch that crippled both patient registration and sample collection.
The recently proposed legislation would require an update of the state’s websites, implementation of modern customer service experiences and a transition from paper processes to more intuitive digital formats.
The state of New Mexico built a cloud-based platform during the pandemic to support the Department of Finance and Administration’s management of grants and funds from the emergency rental assistance program.
The New York City Department of Correction has increased the use of tablets since the start of the COVID-19 pandemic to help offer information and resources to the individuals in custody within its facilities.
The emergency radio system in Delaware County, Pa., has been hijacked multiple times in recent years. The system, which was put in place during the 1970s, is overdue for a $50 million upgrade.
The latest surge in COVID-19 cases has put a big strain on both public safety and health services in San Francisco. As a result, officials only want residents to call 911 if there’s a clear life-threatening emergency.
Thousands of Ohio residents wait to see if they must pay back unemployment benefits that the Ohio Department of Job and Family Services mistakenly gave them. So far, the state has waived $72.1 million in overpayments.
One expert calls Log4j “maybe the vulnerability of the decade.” Governments and private organizations alike are trying to quickly patch the vulnerability, which has attracted hackers associated with nation-states.