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Government Experience

Stories about enhancing residents’ experience interacting with state and local agencies using technology. Includes coverage of other digital government efforts with public-facing components.

The Delaware Department of Natural Resources and Environmental Control recently relaunched a consolidated online resource to improve recycling efforts across the state. The tool offers a one-stop shop for residents and industry.
The Office of Arts, Culture and Entrepreneurship has launched a new mural map and smartphone app to bring attention to the work of local art and artists. In recent years, the city has focused on replacing graffiti with murals.
The newly released app allows users to submit requests in a wide range of categories, including abandoned vehicles, anonymous criminal reports, public records requests, broken streetlights and other services.
The cyber incident continues to disrupt services like accepting payments and issuing and processing permits. The county says it is looking for fixes and actively investigating the incident with the help of third-party specialists.
Some public-sector agencies are getting good — and very funny — on Twitter. From states and cities to special districts and public safety, here's a nonexhaustive look at a few of our favorites.
The State Risk and Authorization Management Program (StateRAMP) announced its 2023 board of directors Friday, led by Arizona CIO JR Sloan. A mix of public- and private-sector voices make up this who’s who of gov tech.
They are young, starting careers and are beginning to vote. But Gen Z and its traits and attitudes promise to influence gov tech soon enough. What can the industry do now to prepare for that future?
The California Department of Justice recently launched a new online portal that gives survivors of sexual assault a way to track the status of the DNA evidence kits associated with their cases.
New York City Office of Technology and Innovation recently released its strategic plan that looks to improve the city’s overall posture in the technology space — starting with an effort to improve technical literacy.
In the recently released 2022 Invest in What Works State Standard of Excellence analysis, eight leading states were recognized for their work with data and evidence to guide policymaking decisions.