The report, from the Communications Workers of America, critiques federally funded broadband work by 14 counties in the South, Northeast and Midwest on metrics including availability of project information.
The worldwide Microsoft computer outage meant 1,894 customers at the North Carolina Division of Motor Vehicles on Friday could not be served. About 1,300 people with appointments were able to come back later.
The successful deployment of an online parking reservation system in June at the Cleveland Hopkins International Airport has revealed high demand for spaces. An expansion is likely in coming months.
MyCitations has helped about 177,000 people cut their court fines by an average of $277 each. Launched in 2019, it has yielded combined reductions of about $49 million. The tool is available at courthouses statewide.
From principles of human-centered design to adhering to web accessibility best practices, the new issue of Government Technology explores what it takes to make online government truly work for all residents.
The Tennessee city has affirmed Jerele Neeld as chief information officer, roughly four months after he became its interim CIO. Neeld joined Chattanooga in January after a career in the private sector.
With a new requirement from the Department of Justice looming, state and local governments must make their digital services accessible for people with disabilities, but not all are starting from the same place.
States are investing in ways to incorporate the end user's experience into digital services, looking at how people truly use platforms and how to improve them. Some say it’s what government should have been doing all along.
The money, allocated by a budget trailer bill, will enable the California State Payroll System Project to hire a system integrator. The initiative, underway since 2016, will replace a significant piece of legacy.
The state’s Artificial Intelligence Strategy details how agencies will leverage the technology for predictive analysis, to improve resident services and drive workforce development. Ethics and security are part of the plan.
