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Government Experience

Stories about enhancing residents’ experience interacting with state and local agencies using technology. Includes coverage of other digital government efforts with public-facing components.

From May 2016 to March 2020, Maryland has overcharged drivers in the thousands via its cashless tolling system, according to a legislative audit. The state now exclusively uses cashless tolling.
The New Hampshire Department of Revenue Administration's online tax collection portal is complete, allowing users to file most of their taxes electronically and schedule automated payments.
In the fifth annual Government Experience Awards, winning jurisdictions got creative and found new ways to get citizens the critical information and services they needed to weather the ongoing COVID-19 pandemic.
In an exclusive interview, CEO Mark Hynes talks about what’s next for his company during this busy time for gov tech vendors, and what it takes to achieve scale. He also explains what that means for public agencies.
Hawaii’s new portal, launched by the Department of Human Services, brings new technology into the process of connecting foster kids to caregivers, making the process faster and easier.
Calif. Gov. Gavin Newsom will soon review a variety of bills aiming to improve the state's unemployment insurance system, which has come under fire for slowness, fraud and poor management.
Ongoing efforts to automate manual processes are underway in the city with the end goal of making government more responsive, efficient and mobile. Citizen programmers and developers are helping this along.
Government is the ultimate service provider, but the pandemic exposed where legacy tech falls short in serving citizens. IT leaders should build support to go beyond simple upgrades and truly transform.
Dane County is growing faster than any other county in Wisconsin, so its transportation network has to change to accommodate demands. Transportation planners have released a map for residents to provide input.
A pilot project led by the South Carolina Department of Aging and Palmetto Care Connections aims to teach seniors the digital skills they need to combat social isolation and access telehealth services.