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Government Experience

Stories about enhancing residents’ experience interacting with state and local agencies using technology. Includes coverage of other digital government efforts with public-facing components.

The firm is the latest gov tech company to take backing from a private equity company in a move it described as recapitalization. SDL leaders said they expect to grow the company in coming years.
The Indiana Office of Technology is offering a variety of services to help localities modernize and secure their web services, bridging a skills and resource gap that often hampers such efforts at the local level.
As cybersecurity continues to concern state governments, many have turned to task forces to address issues such as ransomware, phishing and other threats. But what have they accomplished so far?
A new online portal for would-be business owners in the state foreshadows other digital tools in the works to ease permitting, licensing and similar tasks. Nearly 1,000 entrepreneurs have used the software in New Jersey.
At Digital.gov’s 2022 Government UX Summit, experts shared ways that digital services can be better designed to improve the user experience for users with cognitive impairments and those with low literacy.
Nationwide, organizations are grappling with drastic changes to the workforce. But some are taking this as an opportunity to bring people from historically underrepresented backgrounds into the tech sector.
Through a project launched during a recent SAS Hackathon, Milwaukee County, Wis., is looking to AI to examine and improve ordinances and policies related to foreclosure that may inadvertently promote racial inequities.
Long gone are the early days of digital government services, which often came with a “more is more” approach to graphic design. Mobile-first now means rethinking — and simplifying — public-sector websites.
Since 2002, the district and a well-known software development company have worked together to create an online document repository. Now, their focus has shifted toward digitizing forms and giving field crews modern tools.
The Connecticut DMV already launched a streamlined appointment system to manage the effects of the pandemic, but now officials have designs on completely overhauling the agency’s customer-facing website.