Government Experience

Carladenise Edwards, the chief administrative officer for Miami-Dade County, Fla., has taken on the role of interim director of the county’s technology agency, a position held by Margaret Brisbane since 2021.

AI has the ability to impact numerous areas of the public sector, from government to education, tech officials said during the yearly Link Oregon meeting. They are preparing for its possibilities and challenges alike.

The district will be using a new AI-powered tool to gather feedback as part of its AI Public Listening Session later this month. Depending upon the results, officials may scale the technology for broader use.

Value and function are key for the nation’s largest probation department, so far as technology is concerned. Showing solutions can smooth workflows and perform as advertised is essential, the agency’s deputy CIO said.

The city of more than 100,000 is vying for a digital innovation grant for a project involving the use of artificial intelligence to modernize the permitting process. Work would begin in September if it receives the funding.

City officials are building a comprehensive artificial intelligence ecosystem to support economic growth, by incentivizing businesses and enabling experimentation in what they call "the capital of AI."

Ongoing work with Medici Land Governance has yielded a blockchain-enabled tool to aid in property searches and sales. The goal is to ease the transformation of thousands of vacant, abandoned or blighted properties.

Voice, the city's digital survey tool, recently introduced as part of iAccess Life, enables people with mobility issues to share feedback on parking — and gives planners the benefit of their street-level insight.

Michael Toland, Oklahoma’s chief information security officer, will exit the position and officials have embarked upon a search for his replacement. State CIO Dan Cronin will oversee cybersecurity in the interim.

The first part of a major North Dakota modernization project went live this week. The ND Gateway portal will continue to evolve as the main channel through which businesses can interact with state services.

The Windy City has committed to maintain in-person access to its CityKey ID card program. However, the use of its online application platform is currently not available as officials reassess their processes.

A report released Wednesday reveals insight from government leaders about their data and AI programs. It finds that the demand for the technologies is high, but actual implementation levels are lower.

The event Thursday left county government buildings without Internet the following day. Officials began working with “outside cybersecurity experts” on response and mediation, a spokeswoman said.

With the full integration of a new procurement solution, the Southern California city aims to simplify how it makes purchases by increasing automation and data analytics capabilities — while meeting compliance requirements.

After nearly a month as interim technology leader for the state’s capital city, Borchardt was announced Thursday as the permanent successor for W. Schad Meldrum, who retired last month. Like his predecessor, he is a veteran executive.

Local government should center its decisions on people’s needs, the city’s newly arrived CIO said. This means hearing from residents and staff alike, and doing more with the information at hand.

A survey on resident experience by the National Association of State Technology Directors shows states are making strong progress in advancing public-facing platforms, but momentum on incorporating user feedback is slower.

In working with Kyndryl to replace its mainframe with the company’s MAX platform, the Virginia Department of Motor Vehicles looks to give visitors more options and have staff handle complex tasks.