The state of Minnesota’s Department of Public Safety uses translation AI tech in its Driver and Vehicle Services division, expanding access to government services for non-English-speaking constituents.
The latest publication from the National Association of State Chief Information Officers looks at strides government has made serving citizens in the digital age. The report compares current status to a 2001 call to action.
Santa Clarita, Calif.'s recent website redesign features improved navigation for users on desktop and mobile devices and integrates the AI chatbot, Ask Sammy, to help users find exactly what they need.
For the Samish Indian Nation, the process of digitizing documents has helped to increase the resilience of some of the nation’s important records, helping preserve both language and culture.
The seventh annual Government Experience Awards honors jurisdictions that have elevated tech standards to establish an intuitive, customer-centric approach in delivering essential resident services.
A new push from startup gov tech firm Polimorphic seeks to offer more efficient and precise searches of government websites. If successful, it could lead to reduced calls to public agencies and happier citizens.
The use of chatbots is exploding across government agencies at all levels, according to survey data. A local government expert weighs in on the dos and don’ts of implementing one that actually works.
The collaboration and shared learning made possible through the smart region consortium known as The Connective enhances tech work for cities that are members — such as Phoenix, Mesa and Surprise, Ariz.
A new survey of 16,000 Americans helps illustrate the link between a local government’s use of technology, its transparency practices, its service offerings and how much trust it’s earned from residents.