Government Experience

A pact between the Southeastern Public Service Authority of Virginia and an AI-powered recycling company is expected to enable the technology to increase recycling and divert a significant amount of landfill waste.

The Honolulu Department of Planning and Permitting has temporarily shuttered its building permit counter to resolve a backlog. Other services remain open. A “first look” at new AI software is imminent.

Jeffrey Stovall, who served as CIO for Charlotte, N.C., for more than 10 years will head up Dallas IT operations starting in January. The longtime technologist has said he places a high value on cyber infrastructure.

City Council members have passed legislation creating an oversight office to audit, monitor and regulate city agency AI tools. A separate but related initiative aims to educate the public on AI.

The Washington Department of Fish and Wildlife’s new digital application, MyWDFW, will support license purchases. It’s coming around the time of the new license year, which starts April 1, 2026.

The state’s acting CIO Bryanna Pardoe helmed its digital experience office until October. She has since been selected to lead technology efforts and serve as deputy secretary for information technology.

Georgetown University’s Beeck Center for Social Impact + Innovation has created a national map that highlights how governments are building capacity for 21st-century service delivery. Progress varies widely.

Not a cyber attack, the “internal service degradation” on Cloudflare’s network interrupted online operations for several states, municipalities and regional transit, health and human services organizations.

A new multi-agency effort is intended to bring AI tools to residents, to simplify access to benefits, reduce child poverty and improve housing access. The endeavor will let staffers embed AI in daily workflows.

Staff from the Southern California city, from Fairfield, Calif., and South Bend, Ind., examined the reasons why technology projects were unsuccessful at the recent GovAI Coalition Summit.

As states get ready for federal accessibility compliance, the National Association of State Chief Information Officers has released a step-by-step guide to ensure access is part of purchasing, too.

A new report examines state work on AI and highlights actions government leaders can take to help drive AI adoption, from equipping the workforce to fostering research in support of the technology’s use.

Boston’s new 311 system replaces one that could no longer deliver on the city’s needs. The no-code platform leverages AI to help officials be more efficient and agile as these needs evolve.

AI technology is quickly placing itself at the center of digital government tools. But the goals in using it remain the same: improving efficiency, saving money and achieving better outcomes for residents.

AI can streamline how government serves residents, but automating bad processes only accelerates frustration. Here's why fixing policies is the first step to successful AI in customer service.

Demonstrating equity, transparency and accountability can guide AI in delivering value, Jaime Wascalus, CIO for Saint Paul, Minn., said Thursday during the second annual GovAI Coalition Summit.

State, local and federal elected leaders examined the landscape around AI technology and policymaking Wednesday at the second annual GovAI Coalition Summit in San Jose. An industrial revolution, one said, is near.

The city’s new request for information invites innovators — from startups to major tech firms — to apply artificial intelligence solutions to city operations, public access and transparency challenges.