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Government agencies need to collect data across the enterprise to protect their networks and respond in case of a breach. But what’s even more critical than data collection is putting all that information into context.
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There is an old bit of legislative language in Washington state about imagining the future and then building it. That is still going on here in large measure.
While many cities offer technical tools to municipal workers, many are not well suited to employees’ needs.
For government tech chiefs, there is always more consolidating to do.
The King County Council requires that a Benefit Achievement Plan be developed for all technology projects prior to being funded.
But obsolescence can come on several levels, so the Center for Digital Government crafted a definition to truly determine what is — and is not — a legacy system.
Forget spreadsheets. Visualization is what residents need to be able to drive action on issues.
Can private company that specializes in airport management, with access to worldwide technology and best practices, produce more customer satisfaction, better airline relationships and more net revenue?
All negative comments are not created equal, and how you deal with them says a lot about your agency.
Somebody tell government: A great online presence isn’t reserved for agencies with extensive resources.
Is your metrics program coordinated with decision-making?
Improving communications to job-seekers and creating a more tech-friendly city environment can go a long way toward appealing to the best of the IT world.
Our Top 25 Doers, Dreamers and Drivers honors people inside and outside of government with a grand vision and the grit to execute on it.
While large cities have long embraced open data, smaller cities are just beginning to implement such policies, largely in partnership with the What Works Cities initiative.
While it’s cool to offer cutting-edge connected technologies, the ultimate goal is to make communities safer and more energy efficient, to improve service delivery, and so on.
Responsive government requires using the likes of Siri and Alexa to help answer questions and complete simple tasks and commands.
Your agency isn’t just implementing a social media policy to legally cover your butt — it is important that employees and citizens actually understand it.
It's been 10 years since the world first discovered blockchain. The hype about its potential has been extraordinary, but there's still no killer app.
Human-centered design may sound trendy, but it could change how government serves citizens.
Could the latest Facebook scandal cause America to permanently change the way we handle our privacy laws?
From outsourcing and transparency to the specter of artificial intelligence, organized labor has struggled to balance technology with workers’ rights.
