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Government Experience

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After five years of leading improvements to resident, business and visitor digital experience for the city and county of San Francisco, Carrie Bishop has announced plans to depart from the position March 4.
Thousands of Ohio residents wait to see if they must pay back unemployment benefits that the Ohio Department of Job and Family Services mistakenly gave them. So far, the state has waived $72.1 million in overpayments.
One expert calls Log4j “maybe the vulnerability of the decade.” Governments and private organizations alike are trying to quickly patch the vulnerability, which has attracted hackers associated with nation-states.
Honolulu’s public transportation officials have their hands full with the task of bringing back myriad digital services that were lost after a Dec. 9 ransomware attack. An investigation into the attack continues.
Cities both in the U.S. and around the world are taking a forward-thinking digital approach to government experience, using automation and data analytics to better engage with residents and predict their needs.
The Upstate New York city will spend more than $530,000 in federal stimulus money to upgrade its Microsoft software for city workers. The Common Council approved the plan Monday after months of delay.
MaineHealth and Hannaford, two of Maine's largest employers, have been affected by a ransomware attack on Kronos, a human resources firm that helps companies manage payrolls and track employee attendance.
Maryland health officials haven't been able to report COVID-19 case data ever since the occurrence of a cybersecurity breach more than a week ago. It's currently unknown when the data reporting can resume.
Mark Wong, CIO of Honolulu, Hawaii, said all computer networks operated by the city and county are safe, despite a recent ransomware attack that compromised public transit services and other organizations.
After more than three decades of serving the state of New York in various information security roles, state Chief Information Security Officer Karen Sorady is leaving her post for retirement.
Greenland, N.H., is holding a special election where voters will decide whether to ban the use of voting machines. Many state and local officials believe there are no demonstrable issues with the machines.
Bloomberg Philanthropies awarded 10 more U.S. cities with What Works Cities Certifications for their use of data and evidence to inform decision-making. The total number of U.S. cities certified since 2017 is now 50.
The New York Department of Motor Vehicles’ online driver permit testing system has been restarted despite concerns over cheating and false ID documents raised by county clerks and other staff.
City Hall in New York City claimed that NYPD would no longer employ a controversial company that creates “virtual mugshots” for investigations, but the law enforcement agency has done so in recent months.
In dozens of cases, the Oregon Emergency Rental Assistance Program has sent checks to the wrong landlords. Glitches in the state's central application system appear to be the reason for the errors.