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State and local governments are trying to prove that the customer comes first with the help of a technology called CRM.
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Although technology offers solutions to the turmoil in Florida during last years presidential election, it might not be the final answer.
Kentuckys bold tech reforms pick up speed.
Arkansas is in the midst of an ambitious project to move from isolated information silos to one integrated, statewide ERP system.
Wayne County, Mich., turns to the private sector for help in fighting Internet crime.
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