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The state’s DMV Transformation Effort, commenced in late 2021 with a gradual rollout of online service offerings, may not end on schedule. A lack of staff availability is requiring extended outside support.
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At the 2024 Government Social Media Conference, officials shared their insight on how to operate in the changing landscape of social media. They also discussed what to expect as AI comes onto the scene.
Officials have leveraged digital and mobile tools to make services more widely accessible to Coloradans regardless of location. Simultaneously, they are upgrading their IT infrastructure to more modern tools.
The University of Dayton, the city of Dayton and local groups partnered to teach residents basic online skills. Visitors learned how to apply for jobs online, use mobile banking and how to set up a Google email account.
The California Health and Human Services Agency’s new IT and Data Strategic Plan underscores a resident-centric, integrated approach to services. It highlights the crucial role of IT professionals in advancing digital equity.
Daniel Castro, vice president of the Information Technology and Innovation Foundation, said the U.S. Department of Justice’s rule on government content “... obligates state and local governments to ensure their online services are accessible.”
The redesigned platform — believed to be the first of its kind at launch — enhances how residents, businesses and governments can access and view statewide land ownership data. Mobile performance and print functions are also improved.
The county, through its Trailability Program, is using off-road TerrainHoppers to make trails accessible to people with disabilities; this year, GPS will enable solo rides. The county is also sharing scenery information via auditory devices.
The California Department of Fish and Wildlife’s new License App lets users show several types of fishing licenses on their cellphones. It also enables pass-through to buy licenses via the department’s website. Next up: hunting licenses.
18F, a digital consulting office within the General Services Administration, is at work on three projects with federal agencies, it said this week in announcing its 10th anniversary. The office has completed 455 initiatives in 10 years.
Portico, the Landmarks Preservation Commission’s new portal, features an online assistant to help expedite modernization for historically significant buildings and sites. It replaces a system that had only recently begun moving off paper.
The IRS launched the pilot program known as Direct File in a dozen states this year, including Texas, and about 50,000 people who are residents of those states have used it so far.
Longtime executive Miriam Barcellona Ingenito, undersecretary at the Government Operations Agency, discussed the state’s IT landscape Tuesday at the California Public Sector CIO Academy. Mission-driven solutions, she said, are key.
Government Technology wanted to know what a generative AI model thought was the best AI use case for governments in each state — and if those uses were ethical or feasible. Google AI’s Gemini answered in surprising ways.
Unemployed Oregonians are lighting up online message boards and the state Employment Department’s phone lines with complaints about a new system that was recently launched for their benefits.
While millions of Americans have opted to use mobile IDs that can be carried on a phone instead of physical identification in a wallet, many businesses and agencies, including law enforcement, don’t yet accept them. What needs to happen next?
