Government Experience
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With the Ohio city pursuing major redevelopment, officials have launched an online permitting portal they hope will ease that effort. Cleveland’s building director explains what’s happening — and what comes next. -
The debut of the new website, PermitSF, comes after four months of development work with OpenGov. It reflects the growth of online permitting in governments across the country — a trend supported by AI.
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In 2025, the state launched its Frontier Stable Token and advanced system modernization; in 2026, the IT team will build on that foundation to leverage technologies like AI while building trust.
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The Ulster County Department of Motor Vehicles will reopen Thursday following a system update that compelled DMVs across the state to shutter. The state has implemented the first phase of a multiyear project.
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The Secretary of State seeks $9.8 million from the state budget for the ongoing project. A request for proposals is expected this spring to refresh the legacy platform used by more than 146,000 notaries.
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A report from the Information Technology and Innovation Foundation finds a stark contrast — a “digital marriage divide” — in how different states allow residents to apply for and file marriage licenses.
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Massachusetts has partnered with OpenAI to launch the ChatGPT-powered enterprise AI assistant for the nearly 40,000 employees across the executive branch to assist them in their work; using the tool is optional.
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The new online portal, MyBradenton 311, will allow residents to submit service requests that include photos and locations, among other functionality. A mobile version is coming soon.
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The state’s new accessibility and equity strategy focuses on how state agencies design and run digital services. It aims to ensure government websites and other online resources can be used by all.
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The state is upgrading its Division of Motor Vehicles technology system this month to improve security, usability and efficiency. To do so, several temporary service closures are planned.
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The deal seeks to create what amounts to a one-stop shop for permitting and public works. An Accela executive explains the thinking behind the acquisition and what comes next for the combined company.
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A new report by the National Association of State Chief Information Officers offers assistance to the public sector around complying with federal digital accessibility requirements.
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Washington, D.C., government shifted to operate with modifications, to ensure essential services remained available during the January snow event. IT played a supportive role behind the scenes.
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The unique deal, done without venture capital or private equity, will position Nava’s public service delivery platform as an open source, end-to-end option for agencies to modernize their tech, Nava’s CEO said.
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The company has released six new artificial intelligence capabilities covering a range of products and use cases, reflecting increasing AI adoption in state and local government across the U.S.
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SponsoredBy shifting from agency silos to citizen needs, Franklin County, Ohio, created a simpler, more intuitive way to access government services.
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The major initiative, a modernization of the state’s financial management system known as One Washington, is years in the making and projected to launch in 2027. The work has engaged more than 40 state agencies.
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The CEO of CHAMP Titles — which recently raised $55 million — talks about where the industry is headed. His optimism about upcoming significant growth is matched by another executive from this field.
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Gov. Mikie Sherrill, who took office this week, orders improvements to the permitting process, calling for a dashboard and other work. She also wants to use AI to improve state operations.
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The state has been trying to revamp a pair of aging IT systems for some time, with one being related to worker's compensation and the other being the state’s financial systems.
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The federal government’s now-defunct United States Digital Service has served as an inspiration for states that are increasingly putting human experience at the center of their tech projects.
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