Jessica Hughes is a regular contributor to Government Technology and Emergency Management magazines.
A directive from Gov. Brian Sandoval allowed the state's IT department to gain control of an escalating problem with information security, which led to a reduction in security incidents -- from 155 to 30 per month.
A multi-year effort to build a statewide network has resulted in a service that has not only lowered internet costs, but has increased bandwidth, improving the ability for schools to share educational courses across the state.
The powerful tool replaces legacy technology and lets police officers automatically compare a suspect's digital facial image against more than 20 million images, but it has accuracy limits and has raised concerns among privacy groups.
Information about people in the criminal justice system is viewed in a simplified Web-based interface from searches that simultaneously integrate state data sources, county law enforcement and probation information, and regional information-sharing systems.
From cross-department data sharing to software analytics to services integration, state and local agencies are making connections and using IT to improve the delivery of vital citizen services.