Government Technology

Feds to Test Results-Only Work Environment



April 2, 2010 By

The U.S. Office of Personnel Management (OPM) will soon implement a pilot that moves 400 agency employees into a Results-Only Work Environment (ROWE) -- where employees can work when and where they want, as long as they're meeting their predetermined goals and results.

ROWE is a management strategy in which employees are evaluated on performance, not presence, according to CultureRx workplace consultancy, whose founding members have expertise in ROWE. "In a ROWE, people focus on results and only results -- increasing the organization's performance while creating the right climate for people to manage all the demands in their lives ... including work," according to CultureRx's Web site.

Initially implemented at the Best Buy retail chain in 2002, ROWE was accepted into the public sector in April 2009 when implemented at the Hennepin County, Minn., Human Services and Public Health Department (HSPHD), which is the largest department in the county with a 2,800-person staff.

"ROWE is a cultural shift that focuses on people achieving results," said Deb Truesdell, manager of the health department's ROWE and telework. "We talked a lot about results for quite a while -- ROWE is totally based on results," she said. "People are given permission to change how they do work as long as they meet the results they need. They can stop any activity they do if it doesn't lead to producing results. Like all organizations, we did a lot of things just because that's the way we always did stuff."

During a White House Forum on Workplace Flexibility on Wednesday, March 31, OPM Director John Berry said the pilot could serve as a model for the rest of government. "If flexibility can succeed in the federal government with the unrivaled complexity of our missions ... as well as our red tape," he said, "quite frankly, it can succeed anywhere."

Truesdell said she was excited to learn that the Obama administration is looking at flexible work that allows for life balance. "I believe ROWE is a culture change that can fit in any organization, and have it be a win-win for the organization, as well as for the employees."

As far as the difficulty of implementation at the federal level versus the local level, Truesdell said that shouldn't matter. "I would have to believe that if we can do it at a local level -- especially as complex as our particular department is and the wide variety of staff we have -- if we can do it, it should be successful at the federal level as well."

 


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Comments

brilliantguy    |    Commented April 2, 2010

Would the nation's labor law change? Under a ROWE, does an employee who does eight hours of work in six hours sacrifice two hours' pay? Would ROWEs give non-exempt employees the opportunity to opt for exemption under the law?

brilliantguy    |    Commented April 2, 2010

Would the nation's labor law change? Under a ROWE, does an employee who does eight hours of work in six hours sacrifice two hours' pay? Would ROWEs give non-exempt employees the opportunity to opt for exemption under the law?

brilliantguy    |    Commented April 2, 2010

Would the nation's labor law change? Under a ROWE, does an employee who does eight hours of work in six hours sacrifice two hours' pay? Would ROWEs give non-exempt employees the opportunity to opt for exemption under the law?

brilliantguy    |    Commented April 2, 2010

Would the nation's labor law change? Under a ROWE, does an employee who does eight hours of work in six hours sacrifice two hours' pay? Would ROWEs give non-exempt employees the opportunity to opt for exemption under the law?

Jamie    |    Commented April 5, 2010

it would only work for employees on salary

Jamie    |    Commented April 5, 2010

it would only work for employees on salary

Jamie    |    Commented April 5, 2010

it would only work for employees on salary

Jamie    |    Commented April 5, 2010

it would only work for employees on salary

johnnyc    |    Commented April 5, 2010

The laws administered by the US Department of Labor need only to change if WARE becomes a standard in the US workforce, which is highly unlikely. For example, I doubt that WARE is right work model for air traffic controllers or security cards because someone needs to man those positions constantly. WARE is compatible with salaried work but not with hourly work. I don't understand your last question - exempt from what?

johnnyc    |    Commented April 5, 2010

The laws administered by the US Department of Labor need only to change if WARE becomes a standard in the US workforce, which is highly unlikely. For example, I doubt that WARE is right work model for air traffic controllers or security cards because someone needs to man those positions constantly. WARE is compatible with salaried work but not with hourly work. I don't understand your last question - exempt from what?

johnnyc    |    Commented April 5, 2010

The laws administered by the US Department of Labor need only to change if WARE becomes a standard in the US workforce, which is highly unlikely. For example, I doubt that WARE is right work model for air traffic controllers or security cards because someone needs to man those positions constantly. WARE is compatible with salaried work but not with hourly work. I don't understand your last question - exempt from what?

johnnyc    |    Commented April 5, 2010

The laws administered by the US Department of Labor need only to change if WARE becomes a standard in the US workforce, which is highly unlikely. For example, I doubt that WARE is right work model for air traffic controllers or security cards because someone needs to man those positions constantly. WARE is compatible with salaried work but not with hourly work. I don't understand your last question - exempt from what?

Anonymous    |    Commented April 5, 2010

I spent my college years doing contract work. It was nice to to have to worry about hours accounted for... etc; We just did the job and went home. Nice to see the rest of the world catching up to the idea.

Anonymous    |    Commented April 5, 2010

I spent my college years doing contract work. It was nice to to have to worry about hours accounted for... etc; We just did the job and went home. Nice to see the rest of the world catching up to the idea.

Anonymous    |    Commented April 5, 2010

I spent my college years doing contract work. It was nice to to have to worry about hours accounted for... etc; We just did the job and went home. Nice to see the rest of the world catching up to the idea.

Anonymous    |    Commented April 5, 2010

I spent my college years doing contract work. It was nice to to have to worry about hours accounted for... etc; We just did the job and went home. Nice to see the rest of the world catching up to the idea.

Anonymous    |    Commented April 5, 2010

When you are given a project, or desired result, it would have an hours grade on it, accomplishing that goal would credit you towards those hours. Thats a clunky, error prone way to accomplish it however, when a much better way is to transition to salary employees rather then hourly.

For this particular program, they are already paid salary. You won't find many (if any) government employees paid hourly.

Anonymous    |    Commented April 5, 2010

When you are given a project, or desired result, it would have an hours grade on it, accomplishing that goal would credit you towards those hours. Thats a clunky, error prone way to accomplish it however, when a much better way is to transition to salary employees rather then hourly.

For this particular program, they are already paid salary. You won't find many (if any) government employees paid hourly.

Anonymous    |    Commented April 5, 2010

When you are given a project, or desired result, it would have an hours grade on it, accomplishing that goal would credit you towards those hours. Thats a clunky, error prone way to accomplish it however, when a much better way is to transition to salary employees rather then hourly.

For this particular program, they are already paid salary. You won't find many (if any) government employees paid hourly.

Anonymous    |    Commented April 5, 2010

When you are given a project, or desired result, it would have an hours grade on it, accomplishing that goal would credit you towards those hours. Thats a clunky, error prone way to accomplish it however, when a much better way is to transition to salary employees rather then hourly.

For this particular program, they are already paid salary. You won't find many (if any) government employees paid hourly.

Batman9000    |    Commented April 5, 2010

Nope, ROWE is salary positions only. For hourly employees, they could never work ROWE positions.

Batman9000    |    Commented April 5, 2010

Nope, ROWE is salary positions only. For hourly employees, they could never work ROWE positions.

Batman9000    |    Commented April 5, 2010

Nope, ROWE is salary positions only. For hourly employees, they could never work ROWE positions.

Batman9000    |    Commented April 5, 2010

Nope, ROWE is salary positions only. For hourly employees, they could never work ROWE positions.

Anonymous    |    Commented April 5, 2010

That government employees will be paying me, since they never meet goals, nor do anything in a timely fashion? Just wonderin

Anonymous    |    Commented April 5, 2010

That government employees will be paying me, since they never meet goals, nor do anything in a timely fashion? Just wonderin

Anonymous    |    Commented April 5, 2010

That government employees will be paying me, since they never meet goals, nor do anything in a timely fashion? Just wonderin

Anonymous    |    Commented April 5, 2010

That government employees will be paying me, since they never meet goals, nor do anything in a timely fashion? Just wonderin

Anonymous    |    Commented April 6, 2010

This is not a good idea. Congress has had this come and go as you please work environment for years, and measuring just the results instead of attendance (average 2-3 days a week at work), it still does not balance out. The work that gets done is shoddy at best.

Anonymous    |    Commented April 6, 2010

This is not a good idea. Congress has had this come and go as you please work environment for years, and measuring just the results instead of attendance (average 2-3 days a week at work), it still does not balance out. The work that gets done is shoddy at best.

Anonymous    |    Commented April 6, 2010

This is not a good idea. Congress has had this come and go as you please work environment for years, and measuring just the results instead of attendance (average 2-3 days a week at work), it still does not balance out. The work that gets done is shoddy at best.

Anonymous    |    Commented April 6, 2010

This is not a good idea. Congress has had this come and go as you please work environment for years, and measuring just the results instead of attendance (average 2-3 days a week at work), it still does not balance out. The work that gets done is shoddy at best.

John    |    Commented April 6, 2010

I would imagine that pay is related to results as well. Perhaps a quota system where the average number of units that can be performed in 8 hours is set as the quote, be they intake of a certain number of social services cases or preparation of weekly schedules for a nursing home. If you can do it in 6 hours, more power to you. If it takes you 10, call the guys that are getting it done in 6 and figure out how to speed it up, or be happy working 10 hours when you want to work them, vs 8 hours on a strict schedule?

John    |    Commented April 6, 2010

I would imagine that pay is related to results as well. Perhaps a quota system where the average number of units that can be performed in 8 hours is set as the quote, be they intake of a certain number of social services cases or preparation of weekly schedules for a nursing home. If you can do it in 6 hours, more power to you. If it takes you 10, call the guys that are getting it done in 6 and figure out how to speed it up, or be happy working 10 hours when you want to work them, vs 8 hours on a strict schedule?

John    |    Commented April 6, 2010

I would imagine that pay is related to results as well. Perhaps a quota system where the average number of units that can be performed in 8 hours is set as the quote, be they intake of a certain number of social services cases or preparation of weekly schedules for a nursing home. If you can do it in 6 hours, more power to you. If it takes you 10, call the guys that are getting it done in 6 and figure out how to speed it up, or be happy working 10 hours when you want to work them, vs 8 hours on a strict schedule?

John    |    Commented April 6, 2010

I would imagine that pay is related to results as well. Perhaps a quota system where the average number of units that can be performed in 8 hours is set as the quote, be they intake of a certain number of social services cases or preparation of weekly schedules for a nursing home. If you can do it in 6 hours, more power to you. If it takes you 10, call the guys that are getting it done in 6 and figure out how to speed it up, or be happy working 10 hours when you want to work them, vs 8 hours on a strict schedule?

Anonymous    |    Commented April 7, 2010

This works for salary where it isn't necessary to be on site to accomplish the requirement. Obviously some positions do require being on site, or some tasks do but not every day. In some locations, the public will be better off with fewer people on the road to go to an office where they aren't needed. Most people doing this will be paying the broadband connection out of their own pocket. In any organization there is waste, fraud, and abuse, private or public. Cost of doing business. If the goal is met, then the public got what they paid for, a person's experience and abilities. No one any where works at 100% 100% of the time. If the position is to analyze reports, and the reports come in every two weeks as a simple example and take on average sixty hours, then sometimes there is work for the other time, and sometimes there isn't. Why spend the money to provide HVAC, cars on the road, etc., if they can do what they need to do from someplace else? Some people don't believe it, and never will.

Anonymous    |    Commented April 7, 2010

This works for salary where it isn't necessary to be on site to accomplish the requirement. Obviously some positions do require being on site, or some tasks do but not every day. In some locations, the public will be better off with fewer people on the road to go to an office where they aren't needed. Most people doing this will be paying the broadband connection out of their own pocket. In any organization there is waste, fraud, and abuse, private or public. Cost of doing business. If the goal is met, then the public got what they paid for, a person's experience and abilities. No one any where works at 100% 100% of the time. If the position is to analyze reports, and the reports come in every two weeks as a simple example and take on average sixty hours, then sometimes there is work for the other time, and sometimes there isn't. Why spend the money to provide HVAC, cars on the road, etc., if they can do what they need to do from someplace else? Some people don't believe it, and never will.

Anonymous    |    Commented April 7, 2010

This works for salary where it isn't necessary to be on site to accomplish the requirement. Obviously some positions do require being on site, or some tasks do but not every day. In some locations, the public will be better off with fewer people on the road to go to an office where they aren't needed. Most people doing this will be paying the broadband connection out of their own pocket. In any organization there is waste, fraud, and abuse, private or public. Cost of doing business. If the goal is met, then the public got what they paid for, a person's experience and abilities. No one any where works at 100% 100% of the time. If the position is to analyze reports, and the reports come in every two weeks as a simple example and take on average sixty hours, then sometimes there is work for the other time, and sometimes there isn't. Why spend the money to provide HVAC, cars on the road, etc., if they can do what they need to do from someplace else? Some people don't believe it, and never will.

Anonymous    |    Commented April 7, 2010

This works for salary where it isn't necessary to be on site to accomplish the requirement. Obviously some positions do require being on site, or some tasks do but not every day. In some locations, the public will be better off with fewer people on the road to go to an office where they aren't needed. Most people doing this will be paying the broadband connection out of their own pocket. In any organization there is waste, fraud, and abuse, private or public. Cost of doing business. If the goal is met, then the public got what they paid for, a person's experience and abilities. No one any where works at 100% 100% of the time. If the position is to analyze reports, and the reports come in every two weeks as a simple example and take on average sixty hours, then sometimes there is work for the other time, and sometimes there isn't. Why spend the money to provide HVAC, cars on the road, etc., if they can do what they need to do from someplace else? Some people don't believe it, and never will.

Leo Sopicki    |    Commented April 9, 2010

This is insane. If you have two full-time employees who can each finish their work in 20 hours per week, you have one too many employees.

Leo Sopicki    |    Commented April 9, 2010

This is insane. If you have two full-time employees who can each finish their work in 20 hours per week, you have one too many employees.

Leo Sopicki    |    Commented April 9, 2010

This is insane. If you have two full-time employees who can each finish their work in 20 hours per week, you have one too many employees.

Leo Sopicki    |    Commented April 9, 2010

This is insane. If you have two full-time employees who can each finish their work in 20 hours per week, you have one too many employees.

Richard Swellington    |    Commented April 12, 2010

Great idea...pattern the US Government after a retail store that sells goods made in China...brilliant! Must be a part of OPM and BHO's plan for reviving America's economy.

Richard Swellington    |    Commented April 12, 2010

Great idea...pattern the US Government after a retail store that sells goods made in China...brilliant! Must be a part of OPM and BHO's plan for reviving America's economy.

Richard Swellington    |    Commented April 12, 2010

Great idea...pattern the US Government after a retail store that sells goods made in China...brilliant! Must be a part of OPM and BHO's plan for reviving America's economy.

Richard Swellington    |    Commented April 12, 2010

Great idea...pattern the US Government after a retail store that sells goods made in China...brilliant! Must be a part of OPM and BHO's plan for reviving America's economy.

Rick    |    Commented April 25, 2010

I love that government is getting into ROWE, they more than anyone need it because there's so much waste in Gov't.

I actually worked on a project that took 6 months but could've been done in 1 month if the workforce was more motivated sadly to say.

I love this movement so much that I put a job board together for ROWE (results only work environment) so please post more positions and lets get this movement going.

Rick    |    Commented April 25, 2010

I love that government is getting into ROWE, they more than anyone need it because there's so much waste in Gov't.

I actually worked on a project that took 6 months but could've been done in 1 month if the workforce was more motivated sadly to say.

I love this movement so much that I put a job board together for ROWE (results only work environment) so please post more positions and lets get this movement going.

Rick    |    Commented April 25, 2010

I love that government is getting into ROWE, they more than anyone need it because there's so much waste in Gov't.

I actually worked on a project that took 6 months but could've been done in 1 month if the workforce was more motivated sadly to say.

I love this movement so much that I put a job board together for ROWE (results only work environment) so please post more positions and lets get this movement going.

Rick    |    Commented April 25, 2010

I love that government is getting into ROWE, they more than anyone need it because there's so much waste in Gov't.

I actually worked on a project that took 6 months but could've been done in 1 month if the workforce was more motivated sadly to say.

I love this movement so much that I put a job board together for ROWE (results only work environment) so please post more positions and lets get this movement going.

Van    |    Commented December 13, 2010

Results only work environment


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