The ITIL concept -- a set of books advising people how to run IT infrastructure and development -- was developed in the 1980s by the British government and has undergone different iterations over the years. Quain pitched his IT colleagues on the idea during 30-minute biweekly meetings.
Quain, who joined Arizona government in 2005, said, "The state was 20 years behind private industry. I came out of 40 years of private industry running data centers, so when I came to the state and I saw what they had, I'd say, 'We did that 20 years ago.'"
After the department refurbished its data center as part of the ITIL initiative, other departments began asking to move their servers inside to take advantage of the powerful generators, floor space, network and battery-backup capabilities.
"As time went on, it became evident that we were in the business of server consolidation," he said. Quain created a document outlining the advantages of consolidating multiple departments' equipment into the data center and presented it to Gov. Janet Napolitano and her Cabinet. Twenty-two agencies moved into the data center and 20 more plan to.