Podcast: Creating an Authentic Social Voice, Converting Haters Along the Way

News and views on social media in state and local government in one tidy little package.

by , / August 16, 2016

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SHOW NOTES

Chris Weidel, new media manager in the Nashville Mayor's Office, keeps a sticky note on her desk with a list of former haters who have come around to the city's side. Her fixation on conversion is both practical and strategic: "People can be really stubborn, especially when you're not face to face," she says, "but once you win them over, they are stubborn for us and they're helping spread that message."

Chris joins regulars Dustin Haisler, Anil Chawla, Paul Taylor and Eyragon Eidam to talk about what an authentic social media voice is for a city, how it works and why it matters.  

Chris and panel also provide some (unsolicited) practical advice and encouragement for Chippewa County, Wis., as it contemplates taking the plunge into social media.

Elsewhere in the episode:

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PLAYLIST

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Paul W. Taylor Chief Content Officer, e.Republic Inc.

Paul W. Taylor, Ph.D., is the editor-at-large of Governing magazine. He also serves as the chief content officer of e.Republic, Governing’s parent organization, as well as senior advisor to the Governing Institute. Prior to joining e.Republic, Taylor served as deputy Washington state CIO and chief of staff of the state Information Services Board (ISB). Dr. Taylor came to public service following decades of work in media, Internet start-ups and academia. He is also among a number of affiliated experts with the non-profit, non-partisan Information Technology and Innovation Foundation (ITIF) in Washington, D.C.

Dustin Haisler Chief Innovation Officer, e.Republic Inc.

Dustin Haisler is the Chief Innovation Officer of Government Technology's parent company e.Republic. Previously the finance director and later CIO for Manor, Texas, a small city outside Austin, Haisler quickly built a track record and reputation as an early innovator in civic tech. As Chief Innovation Officer, Haisler has a strategic role to help shape the company’s products, services and future direction. Primarily, he leads e.Republic Labs, a market connector created as an ecosystem to educate, accelerate and ultimately scale technology innovation within the public sector. Read his full bio.