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Tod Newcombe

Senior Editor

With more than 20 years of experience covering state and local government, Tod previously was the editor of Public CIO, e.Republic’s award-winning publication for information technology executives in the public sector. He is now a senior editor for Government Technology.

June 1, 2020

Next Chapter for Smart Cities Is Practical, Equitable

The smart cities movement has evolved from sensors on light poles aimed at improving traffic flow to connected platforms that are practical, efficient and equitable for government, businesses and residents.

March 24, 2020

Todd Shanley

CIO, Cabarrus County, N.C.

March 1, 2020

Could Spiral Tech Development Lead to the End of Agile?

Government used to have a one-size-fits-all approach to software development, called waterfall. In recent years agile development has gained in popularity, but it may not be the only path that makes sense.

January 27, 2020

Phone Cracking Software Popular Among Local Police Agencies

This week, Governing’s Future of Security looks at police use of smartphone decryption tools, ransomware legislation and election hacking fears.

January 6, 2020

The 20-Year Reign of Big Outsourcing Draws to a Close

Outsourcing gov tech through mega contracts was gaining steam in the early 2000s. Now, as states and localities turn toward more agile methods, GT looks back at what led to the demise of those large-scale agreements.

October 1, 2019

Cyberinsurance Evolves to Meet the Ransomware Threat

After an attack, some governments are deciding to pay the ransom to restore their data and get systems and services back online. But insurers can also help negotiate a different path forward.

September 1, 2019

Quantum Computing Holds Promise for the Public Sector

Quantum computers can vault far past today's systems. They could help resolve issues around health care and policy outcomes, but technologists, academia and government will need to collaborate to make them truly useful.

July 1, 2019

Facing the Privacy Costs of Biometric Identification

Thanks to massive gains in accuracy and lower costs, facial recognition is better than ever and its applications for governments are growing. But with the technology’s adoption come increased threats to personal data.

June 1, 2019

CIO of the Future: The Skills Government Tech Chiefs Need

As chief information officers at all levels of government take a wider, more enterprise look at their role than in the past, it is becoming increasingly important that they are more than just tech-savvy.

March 26, 2019

Ginger Armbruster

Chief Privacy Officer, Seattle

March 1, 2019

Identity and Access Management: Who Are We Online?

As cybersecurity risks continue to grow across government agencies, the little-known world of identity and access management still receives scant attention — but services can't move forward without it.

February 25, 2019

How Tech Helped Chicago Police Solve the Jussie Smollett Case

The story of how the case involving the “Empire” actor went from hate crime to hoax involves dogged detective work and the latest in high-tech police technology, including video surveillance and data analytics.

January 1, 2019

Drones. AI. Bodycams. Is Technology Making Us Safer?

Across the country, law enforcement agencies are using emerging tech to gather an unprecedented amount of data to drive down crime statistics. But are their efforts actually making a difference?

October 1, 2018

New Trends Take Off in the Cybermarket

New technologies have emerged to help fortify cyberdefenses. Will they work for government?

September 1, 2018

Privacy in the Balance

Can local government protect privacy and increase the use of smart technologies at the same time?

July 1, 2018

Emerging Tech Isn't Necessarily New

Blockchain technology is 10 years old, but government may still be its biggest beneficiary.

June 8, 2018

Blockchain: Hype, Reality and the Public Good

It's been 10 years since the world first discovered blockchain. The hype about its potential has been extraordinary, but there's still no killer app.

June 1, 2018

CDO Tyler Kleykamp on How He Fits into Connecticut's IT Structure

As one of the founding members of the State Chief Data Officer Network, Tyler Kleykamp talked to GT about the increasing importance of his role as state and local governments ramp up their use of big data.

May 29, 2018

Designing People-Friendly Software

Human-centered design may sound trendy, but it could change how government serves citizens.

May 15, 2018

Public Unions and Technology: An Uneasy Relationship

From outsourcing and transparency to the specter of artificial intelligence, organized labor has struggled to balance technology with workers’ rights.

April 25, 2018

New York City CIOs Reflect on Leadership Skills

What makes a technology leader? At the New York City CIO Academy, several such leaders guiding the largest city in the U.S. talk about where they came from and how they see their roles.

March 28, 2018

Rod Davenport

CTO, Michigan

March 1, 2018

Redemption for the DMV

Once the laughingstock of government technology, today DMVs are in the fast lane when it comes to innovation.

January 16, 2018

Will Edge Computing Change How Government Operates?

The adoption of IoT in the public sector is expected to grow significantly. It could revolutionize how data is distributed, processed and analyzed.

January 2, 2018

After 15 Years, REAL ID is Finally Materializing

After years of fighting the post-9/11 law that added security standards for ID cards, states seem to be on board. It's going to cost them, though.

December 1, 2017

Digital Communities Special Report: Software for the Social Good

Can technology lead to better policy on homelessness, poverty and other urban problems?

October 31, 2017

Michigan and Cisco Announce Digital Acceleration Partnership

Modeled on a similar program involving national governments, the partnership's goal is to make Michigan the most secure and digitally advanced state in the country.

October 27, 2017

Technology Is a Tool, Not a Solution in Connecticut's Journey to Lean

LeanCT tackles the tough job of bringing together people, processes, technology and procurement to make government more efficient.

October 1, 2017

Small Towns Confront Big Cyber-Risks

Small and mid-sized local governments face the same cybersecurity challenges as larger jurisdictions, but with fewer resources, their defense strategies must be creative.

September 22, 2017

Can Government Change the Online Citizen Experience?

State and local governments have poured time and money into online services, but while some work, others fail miserably. Understanding citizen behavior is the key to success.

August 1, 2017

Cities Drowning in Data Turn to 'Citizen Scientists'

Governments have more data than they have the manpower to handle. Some recruit volunteers to help analyze it all, but they're far from being experts in data.

July 19, 2017

Digital Counties Survey 2017: Winners Focus on Knowing When, How to Introduce New Tech

The first-place winners in this year's survey don't deploy technology for technology's sake.

July 3, 2017

In Small-Town Governments, IT Departments Rarely Exist

Many cities and towns are struggling to keep up with the latest technological advances. But in a few places, their bigger peers are willing to help.

June 1, 2017

311: From a Hotline to a Platform for Citizen Engagement

The days when cities offered a three-digit hotline service have been eclipsed by what might be called the Amazon era, where customer service is paramount.

May 2, 2017

Are State Ethics Rules Keeping Up With Social Media?

One state legislator's legal battle showcases how outdated laws can hamper citizen engagement -- and get officials in trouble.

April 3, 2017

Unsanctioned Software on Government Computers Poses Serious Security Risks

A recent report found that the typical public-sector organization uses nearly 750 cloud services -- 10 times the number IT departments expect to find.

March 29, 2017

Anne Roest

CIO of New York City and Commissioner of the Department of Information Technology and Telecommunications

March 6, 2017

Aiming Analytics at Our $3.5 Billion Unemployment Insurance Problem

Analytics is putting a dent in one of the highest error rates of any government benefits program.

February 24, 2017

Educators Discuss Accomplishments and Challenges with Digital Learning

The Alliance for Excellent Education held its sixth annual Digital Learning Day, showcasing progress and problems with technology in the classroom.

February 2, 2017

One Way to Save Money, Reduce Fraud and Employ People Faster

New Mexico has a unique program that combines behavioral economics and predictive analytics.

December 31, 2016

Public CIO’s Founding Editor Reflects on the Magazine’s History

This will be the last issue of Public CIO, but the ideas, words and people who care about CIO leadership will continue to appear online at and in Government Technology.

December 23, 2016

3 Best Practices for Successful Shared IT Services Programs

Shared services succeeds when local governments follow certain best practices and focus on the right technologies.

December 21, 2016

Talent-as-a-Service: The Often Overlooked Shared Service

Organizations are extending the concept of sharing beyond infrastructure and applications to include IT talent.

December 21, 2016

Digital Communities Special Report: Time to Share

Shared services can make IT faster, better and cheaper. So why aren’t more local governments doing it?

December 2, 2016

New York's Cyber-Regulations: Are They Necessary?

The state is on track to enacting first-in-the-nation rules about how banks respond to cyberattacks. Some say they're misguided.

November 28, 2016

Cities Closely Watch Chicago’s Version of a Fitbit

The city is installing sensors that could reveal a lot about the best way for governments to use smart technology.

October 27, 2016

Washington's Chief Privacy Officer Tackles Issues In 3 Broad Categories

Alex Alben views himself as more of an innovator than a watchdog.

October 21, 2016

4 Developing Technologies that Could Help Solve Modern Problems

Brilliant men and women showcased how they're looking at developing and applying different types of technology in fundamentally new ways at the Emtech conference at MIT's Media Lab.

October 17, 2016

Can Security Awareness Training Change Behavior and Reduce Risk?

CIOs and CISOs realize that human error is perhaps the biggest weakness in any information security program -- but proper training may condition employees not to click or open anything that looks remotely suspicious.

October 12, 2016

Ransomware Is Quickly Becoming a Significant Threat to Organizations

In the past 12 months, ransomware has reached a new level of maturity and menace, according to a special report published by Symantec.

September 30, 2016

How AI Is Infiltrating Government IT and Why It’s a Good Thing

It has the potential to make public services more efficient and citizen-friendly. But first, people have to get over their artificial intelligence fears.

September 18, 2016

How Digital is Your State?

Results of the 2016 Digital States Survey indicate that the effort states are putting into innovation, collaboration and aligning their investments with citizens' priorities has never been higher.

September 15, 2016

Ingenuity, Collaboration the Hallmarks of Best of New York 2016 Survey Winners

Winning projects serve internal and external stakeholders well, proving the dedication and hard work in designing and creating these projects was well worth the effort.

September 1, 2016

Governments Are Working to Fight Hackers — Here's How

Agencies are broadening a few conventional tactics to prevent cyberattacks.

September 1, 2016

2016 Best of the Web Winners Demonstrate Technological Innovation, Service Delivery Improvements

This year’s best government websites shared in common a simple vision of user-centric content, a desire to iterate and collaborate more quickly than in years past, and to watch the market for the latest trends and standards.

August 31, 2016

Cybersecurity, Encryption Keep the FBI Busy

FBI Director James Comey paints a guarded picture of the bureau’s war on cybercrime and its escalating battle on the encryption front.

August 11, 2016

How Can Local Governments Work More Like Silicon Valley?

Palo Alto’s city manager wants governments to rip up the IT rule book to make better investments.

August 1, 2016

Silicon Valley Offers Words of Wisdom to Governments

Palo Alto’s city manager wants governments to rip up the IT rule book to make better investments.

July 20, 2016

Digital Counties Survey 2016: Winners Make Collaboration, Innovation, Civic Engagement Top Priorities

In this year's survey, the Center for Digital Government recognizes 55 counties that understand technology's value, empower their tech leaders, and implement new ideas to make life better for those who live and work there.

July 1, 2016

Tech Transforms High-Speed Police Chases

Tools like the GPS bullet are part of a larger movement by police departments to use technology to find safer, less lethal ways to deal with suspects.

June 10, 2016

Digital Communities Special Report: The Ideal Digital City

Taking a look at five key technologies — broadband, open data, GIS, CRM and analytics — and providing a window into how they're helping city governments cope with economic, educational and societal demands.

June 7, 2016

Security, Privacy, Governance Concerns About Smart City Technologies Grow

As urban centers expand their reliance on automated sensors and algorithms, they increase risks of data security breaches, vulnerabilities to invasions of privacy and concerns about software reliability.

June 2, 2016

Wave of Website Renovations Hits Government

Several big cities are decluttering and redesigning their government websites to make them easier to use.

April 1, 2016

Will the IT Staff Bubble Burst?

States are not only anticipating a wave of retirements but also trouble filling the vacancies. In response, some are already developing new recruitment strategies.

March 23, 2016

Calvin Rhodes

CIO, Georgia

February 2, 2016

Hackers Map Water, Wastewater Control Systems

America's power grid has gotten a lot of attention, but water utilities are increasingly vulnerable to cyberattacks.

January 13, 2016

Massachusetts Enlists Tech to Help Prevent Drug Overdoses

Massachusetts has begun using data analytics to predict where overdoses might occur.

December 14, 2015

Learning to Share: How Cities Are Benefiting from the Sharing Economy

Can the sharing economy have a lasting impact on local government?

December 11, 2015

The Sharing Economy: Developing an Outcome-Based Strategy

Will local governments take the necessary steps to benefit from what the sharing economy has to offer?

December 10, 2015

Cars That Park Themselves: Can They Reduce Traffic?

Somerville, Mass., is New England’s most densely populated city -- and it's testing a new way to alleviate congestion and free up more space for public transit, pedestrians and bicyclists.

December 10, 2015

The Sharing Economy: Ride Sharing Offers Transportation-Related Benefits

Some cities are conducting research and investing funds to study how ride-sharing models can help them become more innovative in terms of transportation.

December 9, 2015

The Sharing Economy: Implementing Equipment-Sharing Systems

Government equipment sits idle as much as 70 percent of the time, so why not share with each other?

December 8, 2015

Shared Housing Offers Disaster Relief for Cities

More than 160,000 shelter stays were provided during and after Hurricane Sandy by a range of organizations, according to the American Red Cross.

November 12, 2015

Why is Voter Registration in America So Sad?

Automatic and online voter registration have proven to increase voter rolls and save money, yet many states are still using paper.

November 3, 2015

Are States Slacking on Cybersecurity?

A recent audit finds California’s efforts are woefully inadequate. And that’s the good news.

October 14, 2015

Cities Begin to Take Advantage of App-Based Economy

While many places try to regulate or ban sharing-economy companies like Uber and Airbnb, a few are instead working with them to improve their emergency preparedness and transportation options.

October 2, 2015

States Look to Modernize Aging Medicaid IT Systems

Most have avoided upgrading the systems that run our biggest health-care program themselves. But some are looking to outsource.

September 10, 2015

Body Worn Cameras: How Privacy Drives Video Security

CIOs must practice due diligence in planning how the security of video files will be handled.

September 9, 2015

Can Yelp Help Government Win Back the Public's Trust?

The popular review site is giving public employees a place to directly engage with citizens. Whether that improves services or trust remains to be seen.

September 9, 2015

Roanoke, Va., Has Incorporated Social Media Into Everything

Facebook, Twitter and all of their social-network cousins have a home in every government agency.

September 9, 2015

Body Worn Camera Data Storage: The Gorilla in the Room

The vast amounts of video data -- and the metadata to track and manage the video clips for retention and chain of custody purposes -- is a technology issue that CIOs are trying to address.

September 8, 2015

For the Record: Understanding the Technology Behind Body Worn Cameras

Interest in body worn cameras is growing fast. Here are some issues to consider before you deploy.

August 14, 2015

States Begin Restricting, Prohibiting Police License Plate Readers

Critics say the now-popular technology needs to be regulated, but cops worry too much regulation will hurt their ability to fight crime.

July 1, 2015

Are Government Apps Useful?

What may seem like a great way to engage citizens may not be as effective as cities would like.

June 4, 2015

Scaling Down 311: Data Analytics is Still a Work in Progress

The desire to measure and manage performance based on data captured by CRM software holds the same level of importance no matter a city's size.

June 3, 2015

Scaling Down 311: Challenges and Opportunities with Multichannel CRM

Offering more options for citizens to connect with 311 means that fewer calls will come through the call center, but converting calls into online interactions isn’t as easy as it sounds.

June 2, 2015

Scaling Down 311: Customer Service is a 'Core Mission'

Customer service is the leading trend in local government, as residents expect levels in their city or town to match what they get in the private sector. As such, 311 is typically a 24/7 proposition.

May 14, 2015

What Went Wrong with L.A. Unified's iPad Program?

To put it simply: There was a complete breakdown in the planning and execution of the initiative.

March 31, 2015

Transit Agencies Need to Increase Technology Investments

Transit systems are growing along with ridership. But more investments in technology are needed to make transit a reliable alternative to automobiles in cities.

March 30, 2015

Social Media Keeps Transit Agencies Informed About its Riders

Social media can act as a monitoring tool that can help transit agencies improve how their systems run and even increase trust between passengers and agencies.

March 27, 2015

Intelligent Transit: Data Improves Transit Efficiency

Automatic vehicle location and passenger counting systems create data that can fine-tune the running of a transit system.

March 26, 2015

How Mobile Technology Makes Transit Convenient

To keep "choice riders" coming back, experts say that transit agencies must offer a ride that is reliable, fast, clean and convenient.

March 25, 2015

Digital Communities: Getting Smart about Transit

In a field focused on buses, subways and trains, the role of technology takes on growing importance for transit agencies and their customers.

March 25, 2015

3 Advances in Transit Technology

Transit agencies' focus and spending are beginning to shift as technology, such as mobile computing, social media, GPS and data analytics, have opened up new ways to improve service and, hopefully, attract more riders.

March 24, 2015

Rami Zakaria

CIO, Sacramento County, California

March 24, 2015

Theresa Pardo

Director, Center for Technology in Government, University at Albany, State University of New York

March 24, 2015

Oliver Wise

Director, Office of Performance and Accountability, New Orleans

March 11, 2015

States Turn to Technology to Calculate Prison Sentences

Human error and outdated technology have miscalculated thousands of prison sentences and cost some states millions of dollars.

February 4, 2015

Tardy Transit? Tweet About It

Transit agencies are finally catching up to the private sector’s use of social media to improve their systems and increase the public’s trust in them.

December 17, 2014

How to Unlock Economic Benefits from Open Data: Part II

As the open data movement spreads to smaller jurisdictions, the opportunities and challenges to extracting economic value become more pronounced.

December 16, 2014

How Government Can Unlock Economic Benefits from Open Data

Everybody understands how open data makes government more transparent. But the economic value is less clear.

November 3, 2014

Is E-Gov Really Delivering?

It didn’t evolve as pioneers planned, but government’s move to digital has been revolutionary.

October 31, 2014

North Dakota Launches Local Solution for Statewide Next-Gen 911

Having buy-in from all the stakeholders around the technology that should be used in public safety access points likely will make for a better-run network.

October 29, 2014

How Well Can Technology Fight Ebola?

Efforts to halt the spread of the Ebola epidemic include a variety of tech tools. But their effectiveness remains unclear.

October 1, 2014

Wages of Fear: How is Ransomware Affecting Government?

Ransomware was once a small-time malware problem, but it has exploded in use and become more sophisticated.

September 26, 2014

Forecasting the Future for Technology and Policing

With funding spigots turning off, law enforcement agencies must find ways to operate more affordably, such as using technology in more efficient ways, which also means being smarter.

September 25, 2014

Civic Apps: Can They Help Fight Crime?

The few cross fertilizations between civic data enthusiasts and police departments are bring together the needs of safe communities with law enforcement’s efforts to fight crime and improve public safety.

September 24, 2014

Social Media: Big Lessons from the Boston Marathon Bombing

Following the 2013 Boston Marathon bombing, the importance of social media as a policing tool, in particular Twitter and Facebook, soon became apparent.

September 23, 2014

Cloud Computing: (Nearly) Ready for Prime-Time Policing

Like other government agencies, police hope they can save some money and get rid of legacy hardware and software by using the cloud.

September 22, 2014

Predictive Policing: The Promise and Perils

As analytical tools have become more sophisticated and data sets much larger, the ability to forecast crime has grown more nuanced.

September 22, 2014

Force Multiplier: Police Seek Effective Uses of Technology

Localities can achieve effective levels of public safety through the selective use of technology. But which technologies are having the biggest impact and why?

September 19, 2014

Wearable Cameras: This Arrest Is Being Recorded

Small cameras worn on an officer’s vest, lapel or eyewear can capture interactions that have ramifications on several levels.

September 5, 2014

Can Body Cameras Really Reduce Police Use of Force?

Ferguson police are the latest of more than 1,000 departments to wear body cameras, which are proven to reduce officers' use of force and citizens' complaints against cops.

August 29, 2014

New York City Tackles Rising Lawsuit Costs with Data and Maps

ClaimStat is a data-driven risk management tool that can spot patterns in lawsuit claims and help find ways to reduce the costs of settlements and judgments.

August 12, 2014

Can Boston Hack Its Way to a Better Permitting System?

The HubHacks Challenge brought city officials and the tech community together to design a more user-friendly version of its outdated permit application process.

August 12, 2014

Utah Leading the Mobile-Friendly Government Movement

Most state and local governments in the U.S. are stuck in a desktop world with websites and services that don't work on smartphones and tablets. But not Utah.

August 1, 2014

Philadelphia Opens Innovation Lab for City Employees

The learning space represents an ongoing strategy by Mayor Michael Nutter to institutionalize a new way of problem solving within city government.

July 1, 2014

Chicago Sensor Project Will Measure Pedestrian Traffic, Air Quality Data

Sensors attached to traffic poles will stream a variety of environmental data to the city's open data portal for research on how a modern city functions.

June 10, 2014

Can Phone Apps Rebuild Trust in Government?

Some cities think the key to getting citizens to trust in and see the value of government again is developing civic technology that's proven to work.

June 6, 2014

6 Principles in Planning City-Level Sensor Projects

In the fifth and final section of our Digital Communities quarterly report, we look at how cities can build the business case for sensor projects.

June 5, 2014

The Role of Citizens in Smart Cities Looks Promising, but Remains Unclear

Can we trust smart cities? In part four of our Digital Communities quarterly report, we look at whether people can become sensors, sending and receiving city-related data.

June 4, 2014

The Boom in Urban Data Labs Helps Support Growth in Smart Cities

In part three of our Digital Communities quarterly report, we look at research organizations and the urban labs they run, which could be more than just platforms for studying urban informatics.

June 3, 2014

Can Spatial Analytics Combined with Behavioral Economics Ease Congestion?

A company called Urban Engines works with city transit authorities to figure out better ways to use existing infrastructure and to craft incentives to change people’s commuting habits and reduce congestion.

June 3, 2014

Scaling Up Sensor-Based Smart Cities Proves Difficult

Can we trust smart cities? In part two of our Digital Communities quarterly report, we look at the hardships in finding a working business model to justify a sensor-based project, as showing they can cut costs and impact a city’s budget can be tough.

June 2, 2014

The Rise of the Sensor-Based Smart City

Can we trust smart cities? In part one of our Digital Communities quarterly report, we look at making cities smarter through the use of sensor technology: tiny electronic devices that can measure and track just about anything that goes on in a city.

June 2, 2014

NYC’s Simple Plan for Reducing IT Fraud and Waste

After losing hundreds of millions of dollars, the city is starting to clamp down on IT contractors to make sure taxpayer dollars are being spent wisely.

June 2, 2014

Can We Trust Smart Cities?

Sensors and analytics software are transforming urban centers. We look at the benefits and risks.

May 12, 2014

Comcast-Time Warner Merger Would Hurt Municipal Broadband

If the feds allow two of the biggest cable companies to combine, municipalities would lose even more power to create high-quality, low-cost publicly owned broadband services for their citizens.

April 29, 2014

The United Arab Emirates: A Rising Star in E-Government

How the small Middle Eastern country jumped from 49th to 28th in online service delivery should have state and local CIOs in the United States paying close attention.

April 28, 2014

Santander: The Smartest Smart City

The Spanish city is embedded with more than 12,000 sensors to help the government operate as efficiently as possible. It’s changing the way Europe thinks about cities.

April 17, 2014

FirstNet Explained

FirstNet, the proposed national broadband public safety network, is big, expensive and complicated. Here are a few basic things you need to know.

April 8, 2014

A New Way for Schools to Pay for Technology

The federal program that funds technology in schools spends about $600 million on outdated tools like pagers. The FCC wants to reform it, but how that happens is subject to political debate.

March 31, 2014

Rule Change Opens the Way for Better Train Technology

Commuter rail has been the poor stepchild of modern transit. That may change, thanks to changes in federal regulations.

March 26, 2014

Providence's High Tech Plan to Close the 'Word Gap'

City officials hope a small recording gadget will help boost the number of words low-income kids hear by the time they enter school.

March 14, 2014

Is Government Ready to Say Goodbye to Windows XP?

Many state and local governments are still using the soon-to-be obsolete operating system, and the upgrade transition is proving slow and costly.

March 10, 2014

Delaware Seeks to Stem the Shortage of Cybersecurity Workers

Facing a national shortage of experts able to battle the growing number of cyberthreats, Delaware's new initiative to boost its cybersecurity workforce could be a model for other states.

March 7, 2014

Small Town Tackles Big Paper Project with Digital Technology

The IRS requires municipalities to retain tax exempt bond documents for up to 33 years. That’s a major paper burden crying out for digital help.

March 3, 2014

Is the Cost of 311 Systems Worth the Price of Knowing?

Today, nearly 300 cities (and some counties) have a 311 call system or use the underlying technology, known as customer relationship management, to track service requests and a host of other capabilities

February 28, 2014

Utah Launches Google Glass App for Public Transit

The state tests appetite for wearable technology as part of an overall strategy to better serve mobile users.

February 26, 2014

Will Streetlamps Become Information Hubs for Cities?

New technology makes it possible to turn ordinary streetlamps into data-gathering networks. But is it too much of a good thing?

February 11, 2014

Why Do Some Governments Struggle to Make Online Services Viable?

Recent audits reveal how poor strategic planning leads to lost opportunities for governments that are looking for new ways to deliver services at the lowest cost possible.

January 14, 2014

Can Government Avoid Technology Failure? is another reminder of the ongoing problems government has with technology. But success and innovation are possible, says an expert.

November 27, 2013

Report: Cities' Fiscal Problems Run Long and Deep

It's been more than four years since the Great Recession ended, but for America's cities, fiscal problems continue to linger and won't go away anytime soon.

September 4, 2013

BYOD Policies, Growing More Popular, Create Challenges for Schools

An increasing number of schools allow students to bring their own devices into the classroom, leaving administrators to re-evaluate security and privacy policies and update networks.

August 8, 2013

Will Mobile Technology Uproot Traditional Taxi Systems?

Just as new technologies are making it easier to get a ride, cries to reform taxi service as we know it are getting louder.

June 7, 2013

Fusion Centers Struggle to Find Their Place in the Post-9/11 World

Fusion centers’ effectiveness and legality has been questioned ever since they were created in the wake of the 2001 terrorist attacks.

May 3, 2013

Complete Streets Policies Surge in Popularity

Communities with complete street policies are more economically viable and can compete better when it comes to attracting new residents and businesses.

April 1, 2008

City CIOs Outline Busy Agenda

Local digital government blossoms despite fiscal uncertainties.

April 1, 2008

Big State CIOs Face Big Fiscal Problems

IT leaders from three largest states advise vendors on realities, opportunities.

March 5, 2008

I-Government vs. E-Government

I-Government vs. E-Government

October 31, 2007

Customer Service, Government Style

Once an afterthought, government customer service is now closely watched around the globe.

October 12, 2007

Need Zen in Your IT Department?

Rogue consumer technology is crippling the enterprise.

October 10, 2007

Something New

Something New

October 1, 2007

Civil Disservice

Government's 800-pound gorilla is still in the room.

August 8, 2007

A Champion for the Imagination Age

When it comes to government and technology, National Technology Champion Cathilea Robinett believes the best is yet to come.

August 6, 2007

Thought Leadership Takes the Gold

Thought Leadership Takes the Gold

July 9, 2007

Transformation in 1,000 Days

Few CIOs are given a deadline. But New York City CIO Paul Cosgrave works for no ordinary mayor.

July 9, 2007

The Laws of Simplicity

The Laws of Simplicity

April 27, 2007

A Conversation with David Pogue

"Apple did something smart in the 1980s. They sold Macs to college students at half price, thereby getting them hooked for life."

April 2, 2007

Progress on the Potomac

A special report on federal CIOs.

November 11, 2005

Technology Is Watching

Digital camera surveillance takes off with lower costs and better software.

November 8, 2005

Leaving His Mark

As his administration reaches the finish line, Virginia Gov. Mark R. Warner -- who has many accomplishments on his resum

May 11, 2005

Changing the Private Sector One CIO at a Time

CIOs in the private sector have their problems too, but some have become change agents to meet the challenges

May 7, 2005

How It Works: XML & Justice Integration

Thanks to the open standard known as XML, justice officials have a tool to share criminal justice information quickly and cost-effectively

May 5, 2005

Want E-Gov? Pick Up the Phone

"One piece of good news is that Britons seem to like the idea of being e-citizens. Few, however, have tried it"

May 3, 2005

SAP Weaves New Innovations

Steve Peck, SAP's public-sector chief, talks about the consolidating ERP market and why it's good for government

February 8, 2005

Establishing Frameworks

What's the best model for good IT governance in government? Not surprisingly, there's more than one answer.

February 8, 2005

Putting Technology on a Menu

They composed a set of principles that can be reused by IT departments whether they are supporting transportation, public safety, human services or education

October 26, 2004

Standing in the Spotlight

CIOs must measure performance now that results count.

February 11, 2004

Government Technology's Public CIO Recognizes Government Innovation

19 winners, finalists announced at Microsoft's Government CIO Summit

November 20, 2003

Self-Service Takes Off

Touchscreen kiosks gain public-sector acceptance.

November 6, 2003

Low Adoption Rates Plague Government Web Sites

U.N. report cites low usage of e-government sites for citizen participation.

October 31, 2003

Mixing Water with Wireless

Local governments use mobile technology to better monitor water and wastewater without spending too much money.

April 28, 2003

A LAN's Wireless Essentials

Wireless LANs are growing in popularity, but just what are their benefits, capabilities and uses?

April 28, 2003


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