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Kristy Dalton

Contributing Writer

Kristy Dalton is known as "GovGirl" in the government technology industry. She has been called on as an industry influencer and has a passion for social media, technology and digital strategy. Kristy is the founder & CEO of Government Social Media.

Removing barriers for people with disabilities of all kinds to access your agency's social media channels is not only the right thing to do, but it also ensures you maximize the reach of your messages.
Instagram's new comment restriction tool may be helpful for some users, but it presents challenges for public-sector agencies who must uphold standards like citizens’ First Amendment rights.
Social media isn’t valuable to an audience if communications are too broad. Governments should work to understand what different kinds of information constituents might want and target their messaging accordingly.
Public-sector social media professionals are using Facebook’s Groups feature to generate increased reach and organic conversation that’s not always achievable on the platform with a simple government page.
In the years since public agencies first went social, the way they operate online has made strides, from mid-2000s YouTube experiments to fully fledged social media programs that drive citizen engagement.
Regardless of government agency, from department of transportation to public works, having a plan in place for reaching constituents in a crisis situation is essential to effective communication and mitigation.
Creating content that only lasts for 24 hours may seem like a waste of time for government, but Instagram Stories is an increasingly popular platform that can add a new channel for reaching constituents.
Following November’s midterm elections, many newcomers will be taking up positions in state and local government. Here are two missteps politicians should avoid to ensure effective connection with constituents.
Hiding unwanted comments on a social media platform can have negative ramifications.
Humor can be a useful tool for generating social media engagement in the public sector.