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Should Governments Join Banks in Seeking Customers' Help Online?

"We need your help to stop online thieves."  This surprising message from many banks to their customer base is becoming more popular as online ...

by / July 30, 2010

"We need your help to stop online thieves."

 This surprising message from many banks to their customer base is becoming more popular as online bank robbers are getting more sophisticated, patient and dangerous. Gone are the days when marketing brochures insisted that online accounts were just as safe as traditional banking with a teller. The new message seems to be: "We're in this battle together, so can you please lend a hand?"

 USA Today's headline entitled: Banks seek customers' help to stop online thieves offered a fairly bleak assessment of current abilities to stop the bad guys - unless we all work together.

"Cyberattacks against individual online accounts have become so sophisticated and pervasive that the American Bankers Association (ABA) is now asking consumers to 'partner' with banks to keep cyberrobbers in check.

The banking industry wants consumers to monitor their online accounts for unauthorized transactions on a "continuous, almost daily, basis," says Doug Johnson, the ABA's vice president of risk-management policy. "

The article goes on to offer a scary story to illustrate the point that this has become the new normal in online banking. With 80% of US households now participating in online banking, this issue is very serious. More than that, this call to share the security load is a 90-degree turn, in my opinion. A decade ago, banks and other financial institutions insisted that the online risks were as low (or lower) than conducting your bank transactions at branch offices - with the convenience of staying at home and not waiting in line. 

So does this issue affect government? Absolutely! Here's how.

Cybersecurity experts in government have been working with our banking partners for years regarding technology and processes for securing online transactions. We attend many of the same meetings and security conferences. We work with the same vendors. The banking industry has generally been leading cybersecurity activities, and they have often offered the way forward for online government. Bottom line, we are all in the same boat as partners. 

 I have seen several respected colleagues go back and forth between these two communities, such as Greg Garcia who went from US Cyber Czar at the Department of Homeland Security (DHS) to a senior executive position at the Bank of America  working on identity management and cybersecurity. Other banking colleagues participate on the same panels at security and technology conferences such as RSA and GovTech South Africa.      

Beyond security community interaction, we all know that more government transactions go online every day - involving citizens, businesses and other governments. For efficiency and customer service reasons, e-government has been hot for a decade and continues to get hotter in tough budget times. This trend is only accelerating online as services ranging from tax preparation for businesses to camp ground reservations for families are placed on the Internet. These services offered are the vital backbone for government technology professionals, and the scope of this issue is rapidly expanding.

 So should governments follow the leading of banks? I predict that this will happen over time. In order to ensure the integrity of our online government processes, we will need to work end-to-end to secure online transactions. This means that consumers and providers will need to get involved. [One side note, many governments have offered end-user training for citizens, schools, businesses and more for years - such as Michigan's cybersecurity training .]

How fast will this new trend develop? What will be the next step(s)? How far will the banks go in counting on customers to help? Will government online transactions move to two factor authentication like European banks did years ago?

  I'm not sure, but I think that our colleagues at US banks will continue to show us the way - since they are in the hottest part of this cyber battle. I do think that we'll be hearing more lines like "All Aboard!" when it comes to securing online transactions. So yes, it's back to training our children and neighbors.

What are your thoughts on this topic?


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Dan Lohrmann Chief Security Officer & Chief Strategist at Security Mentor Inc.

Daniel J. Lohrmann is an internationally recognized cybersecurity leader, technologist, keynote speaker and author.

During his distinguished career, he has served global organizations in the public and private sectors in a variety of executive leadership capacities, receiving numerous national awards including: CSO of the Year, Public Official of the Year and Computerworld Premier 100 IT Leader.
Lohrmann led Michigan government’s cybersecurity and technology infrastructure teams from May 2002 to August 2014, including enterprisewide Chief Security Officer (CSO), Chief Technology Officer (CTO) and Chief Information Security Officer (CISO) roles in Michigan.

He currently serves as the Chief Security Officer (CSO) and Chief Strategist for Security Mentor Inc. He is leading the development and implementation of Security Mentor’s industry-leading cyber training, consulting and workshops for end users, managers and executives in the public and private sectors. He has advised senior leaders at the White House, National Governors Association (NGA), National Association of State CIOs (NASCIO), U.S. Department of Homeland Security (DHS), federal, state and local government agencies, Fortune 500 companies, small businesses and nonprofit institutions.

He has more than 30 years of experience in the computer industry, beginning his career with the National Security Agency. He worked for three years in England as a senior network engineer for Lockheed Martin (formerly Loral Aerospace) and for four years as a technical director for ManTech International in a US/UK military facility.

Lohrmann is the author of two books: Virtual Integrity: Faithfully Navigating the Brave New Web and BYOD for You: The Guide to Bring Your Own Device to Work. He has been a keynote speaker at global security and technology conferences from South Africa to Dubai and from Washington, D.C., to Moscow.

He holds a master's degree in computer science (CS) from Johns Hopkins University in Baltimore, and a bachelor's degree in CS from Valparaiso University in Indiana.

Follow Lohrmann on Twitter at: @govcso

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