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Connecting in times of crisis

Future Forward Virtual Summit: Remote Workforce Edition


Special districts are developing an array of best practices as they implement remote work and roll out new virtual services in response to the COVID-19 pandemic. A panel of special district leaders and other experts offered their insights and experiences during our second Special Districts Virtual Summit on May 7.

AT&T / June 18, 2020

Future Forward Summit Speakers


More than 200 special district officials joined the live virtual event to hear our panelists cover a range of important topics related to the coronavirus response.

Special districts that adapted best to COVID-19:

  • Leveraged web and mobile apps to reduce the load on public sector contact centers and telephone agents
  • Used collaboration platforms and video conferencing to keep remote employees and teams connected
  • Moved toward mobile devices and virtual desktop technologies to improve workforce resiliency
  • Explored video platforms to virtualize public meetings, recreational programs and other formerly in-person events
  • Increased user training to support staff adoption of new tools for remote work
  • Increased communication with employees and citizens to explain remote work practices and digital service offerings
  • Reassessed cybersecurity tools and strategies to reduce risks associated with remote work

Click here to access the slides presented during the summit.

To join us at an upcoming Virtual Summit, visit our event page to register.

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