Hear how mobile technology improves customer service and efficiency.
The Detroit Water and Sewerage Department uses mobile technology to improve customer service and efficiency. In this interview from the Special Districts Summit East, CIO Dan Rainey describes how the department partnered with a third-party service provider to offer customers a mobile app for viewing and paying their bill using a smart phone. In addition, he explains how mobility enabled the department to dramatically speed up repairs of defective fire hydrants.
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