Government Experience
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A new claims portal is in place and call center upgrades are ongoing as state officials make large-scale changes to the technology behind Employment Development Department services. Next up: an RFP to replace the mainframe.
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The U.S. General Services Administration has chosen to collaborate with four states to pilot a text notification platform geared toward enhancing internal and external communication surrounding federal benefits services.
Minnesota leveraged Google AI to create a multilingual virtual assistant. Data from a records request reveals how it’s really being used by a diverse population and potential limitations with the technology.
A state agency is seeking more than $60 million to upgrade a centralized financial management system after halting botched work on the critical project last year.
Massachusetts has appointed Ashley Bloom as the state’s new chief IT accessibility officer, a role in which she will be responsible for improving the accessibility of the state’s digital services.
Residents in Lehigh County can now provide 911 dispatchers with smartphone camera access to allow them to gather firsthand information about the particular emergency being reported.
The Routing Company has partnered with Swiftly to bring real-time transit vehicle location feeds into its trip-planning app to ensure reliable connections with other transit providers.
The upgrade makes it easier for residents and tourists to pay for transit service in the region. The new payment system now works with major credit cards, freeing them from downloading an app or buying a paper ticket.
A newly launched program in Fairfax County, Va., is offering small businesses technical assistance in a range of areas, helping them enhance their website, e-commerce capabilities, digital presence, and more.
The new office will broaden and restructure city service options for residents, while also building a collaborative team to meet government agency IT needs throughout the city. Its work begins officially in the new year.
Kuldip Mohanty, who has been serving as the state’s CIO since February, is using his substantial private-sector experience to guide how NDIT serves its agency customers and constituents.
The city has announced the testing of a new video-based system that will allow all 20 council representatives to interact with the public. The six-month pilot will cost $12,000.
One of the benefits platform’s newest hires — a Granicus veteran — talks about how the company is trying to improve government disbursements. Web design and agency partnerships are among the important tools.
As experts recently discussed at Code for America’s FormFest 2023 event, the digitization of government forms and processes can create more equitable access to government services for constituents.
Facebook. TikTok. X. In a year that saw major upheaval across popular social platforms, are these sites still viable options for delivering vital public information?
How do some agencies create apps residents like to use? The minds behind some of the highest-rated 311 apps share best practices and recommendations to improve performance and citizen experience.
