Redefining Workforce Experience: Increasing Productivity and Sustainability

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The Center for Digital Government’s Teri Takai sits down with HP’s Todd Gustafson and Larry Meadows to discuss how data-driven insights help agencies boost workforce engagement and productivity. They explore HP’s Workforce Experience Platform and the concept of “smart refresh,” showing how AI and telemetry can optimize device performance, reduce costs and improve employee satisfaction. The conversation emphasizes the importance of aligning technology with real-world work styles and sustainability goals.

SHOW NOTES

Here are the top-five takeaways from this episode:

1. The Evolving Workforce Experience
   Government workforces have undergone a dramatic transformation — shifting from traditional offices to hybrid and remote environments. To maintain engagement and productivity, agencies must focus on technology that supports how employees actually work, not just where they work.
   
2. Data-Driven Insights Through the Workforce Experience Platform
   HP’s Workforce Experience Platform helps IT leaders understand what devices they have, who’s using them, where they are, how they’re performing and how to make them work better. These insights enable smarter resource allocation, better employee support, and stronger cybersecurity management across devices and environments.
   
3. From Good-Better-Best to Smart Refresh
   Instead of refreshing all devices on a fixed schedule, smart refresh leverages telemetry and AI to analyze device health, usage patterns and performance. This lets agencies repurpose underused equipment, extend hardware life and refresh only where it matters—reducing costs and promoting sustainability.
   
4. The AI Advantage in Workforce Optimization
   By integrating AI into device monitoring and performance management, agencies can quickly identify top issues — like network degradation or battery failures — and resolve them before they impact productivity.
   
5. Sustainability and Fiscal Responsibility
   Repurposing devices, reducing refresh frequency and using real-time performance data all contribute to financial savings and environmental benefits. These insights help agencies extend asset life while achieving sustainability goals and compliance with public sector efficiency mandates.

Our editors used ChatGPT 4.0 to summarize the episode in bullet form to help create the show notes. The main image for this story was created using DALL-E 3.

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