Clark County CIO Bob Leek joins Accela CEO Noam Reininger and e.Republic President Dustin Haisler to share how his team is leading an ambitious digital transformations initiative that will unify services across 40 county departments. Leek discusses the importance of starting with a cohesive vision and a simple, strategic framework that aligns technology with public service goals. He emphasizes outcome-based metrics and the need for multimodal constituent experiences. He also explains why government IT leaders must prioritize platforms that scale—especially in a county that hosts more than 400 large-scale events annually.
SHOW NOTES
Here are the top-five takeaways from this episode:
- Start with a Unified Vision, Not Just Technology
Before investing in platforms or tools, Clark County defined a clear, shared vision: Together for Better. This strategic clarity — anchored in seven priorities — aligns all 40 departments and guides every technology decision. Without this foundation, transformation lacks direction and buy-in. - Simplify Your Technology Strategy
Clark County’s tech roadmap fits on one page with just three objectives: support the public, empower departments and create a great place to work. This simplicity drives alignment, repeatability and enthusiasm — proving that a concise strategy can be more powerful than a complex one. - Measure What Matters — Contextually
Rather than tracking dozens of IT metrics, Bob’s team works with each department to define one or two outcome-driven KPIs that reflect service impact — like time to issue a business license. These contextual, shared metrics ensure technology investments deliver real public value. - Multimodal Service Delivery is Essential
Clark County designs services for everyone — from residents who prefer in-person interactions to Gen Z users who want mobile-first, 24/7 access. Leek says this multimodal approach recognizes the diversity of user expectations and keeps constituent experience at the core. - AI, Cybersecurity & Compliance Are Strategic Enablers
Leek emphasizes the importance of integrating emerging tech like AI into existing priorities instead of treating it like a standalone initiative. Similarly, cybersecurity and accessibility are foundational — not optional — elements of success.
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