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QuadCom Central Dispatch Implements Public Safety Software

Kent and Cook County, Ill., agencies to benefit.

by / December 11, 2003
GENEVA, Ill. -- QuadCom Central Dispatch, Ill., sought integrated justice software to improve communications among fire and police departments. QuadCom has licensed New World's integrated, multi-jurisdictional Aegis/MSP computer aided dispatch (CAD), law enforcement records, fire records, mobile computing, field reporting, imaging, CAD mapping, state/NCIC, data analysis and mapping and many additional modules to streamline processes and increase safety for nine agencies. The software will help 170 officers, 176 firefighters and 16 communications personnel provide enhanced service to 45,000 citizens and efficiently support over 65,000 calls for service a year.

New World's solution was licensed by QuadCom to efficiently and safely dispatch law enforcement, fire and EMS, as well as provide the agencies it serves with access to records, mobile computing, field reporting and more. Located in northern Kane County and northwest Cook County, QuadCom services the following agencies: Carpentersville Police Department, Carpentersville Fire Department, East Dundee Police Department, East Dundee & Countryside Fire District, Rutland Dundee Fire Protection District, Sleepy Hollow Police Department, South Barrington Police Department, West Dundee Police Department and West Dundee Fire Department.

"We are excited about the new tightly integrated mobile technology, because it will reduce our radio traffic and provide our public safety officials with critical information instantly," said Executive Director Steve Cordes of QuadCom Central Dispatch. "Firefighters will have access to pre-plans and history, such as hazardous material alerts and inspections, en route to the scene, allowing them to make more informed decisions. Officers will also have access to history about a location or associated to an individual, such as gun permits, priors and other pertinent information."

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Miriam Jones Chief Copy Editor
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