A more than seven-hour long 911 malfunction was a result of a "bad card that supports a large national fiber in Green Bay, Wis.," and not a fiber line cut, public safety officials reported Tuesday.
(TNS) — A more than seven-hour long 911 malfunction was a result of a "bad card that supports a large national fiber in
The state's 911 service provider,
Engineers rebooted the equipment, which resolved the issue and fully restored service.
The division reported that no 911 calls went unanswered during the seven-hour long issue. Many dispatch centers were able to use caller information on their display screens to call back callers from an administrative line. Many counties took to social media to alert residents of the issue and urged them to make reports via their county's non-emergency number.
Text-to-911 service was not affected.
"911 is still a number Minnesotans can trust and should always be the first thing you try, but there are alternatives you can use in an emergency during a disruption," DPS-ECN Director
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