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Dallas/Fort Worth Upgrades Emergency Dispatch Systems

Airport fire and EMS systems to benefit.

by / November 20, 2003
DALLAS -- Dallas/Fort Worth International Airport (DFW) wanted to improve its emergency services software systems.
Located halfway between the cities of Dallas and Fort Worth, Texas, DFW International Airport is the world's third busiest, offering nearly 2,000 flights per day and serving 54 million passengers a year.

DFW will upgrade its computer aided dispatch (CAD) and records management systems (RMS) for both the police and fire/EMS services. The Tiburon emergency services software system includes integrated mapping and WebQuery.

The DFW Department of Public Safety (DPS) consists of more than 40 police units, 20 fire units, three EMS units, and 300 personnel. The DFW DPS must meet all mandated reporting requirements of local, state and federal law enforcement, emergency medical, and fire protection agencies. Because of its unique jurisdiction, it must also comply with Federal Aviation Administration rules, regulations and reporting requirements. DPS must also be immediately prepared for fast developing crises such as airline hijackings, hostage-taking situations, terrorist activities and accidents.

The upgrade allows DFW to take advantage of the latest features of the company's Integrated Public Safety System, including: dispatch workstations, dispatch mapping technology and emergency medical triage facilities.

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Miriam Jones Chief Copy Editor
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