McAllen, Texas, Police Adopt Public Safety Software

Solution includes computer aided dispatch and field reporting.

by / August 7, 2003
MCALLEN, Texas -- The McAllen, Texas Police Department selected New World integrated solutions, including Aegis Computer Aided Dispatch (CAD), Records Management, Mobile Computing, Field Reporting, Corrections, Courts, CAD Mapping, Federal UCR/IBR, AVL and additional modules to enhance productivity and community services.

The software will enhance the integrated justice system that the McAllen Police Department has with the neighboring cities of Pharr, Edinburg and Hidalgo.

When a call is entered into CAD and closed, the incident is automatically recorded in records management and attached to the appropriate file for reporting or inquiry at a later date by investigators, corrections officers or judicial officials. Sharing information with neighboring cities helps increase the ability to close cases and provide officers with real-time information about a subject when he/she needs it.

McAllen is located in the Rio Grande Valley area of Texas and has a population of approximately 100,000. Between McAllen, Pharr, Edinburg and Hidalgo, the departments service a greater population of 200,000. The software will help 475 sworn officers and 57 dispatchers provide enhanced services, support 250,000 calls for service a year, as well as help manage 70 beds in the correctional facility.
Miriam Jones Chief Copy Editor
Platforms & Programs