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Monroe County, Ind., Suffers Property Tax Portal Breach

Treasurer Jessica McClellan said the county was alerted about the malware attack Nov. 1, but that the initial infection of the Web portal happened Oct. 23. Intruders did not view any banking or credit card information.

(TNS) — Property tax owners who used an online portal on the county website to access their tax bills may have had their personal information viewed as a result of a data breach.

Monroe County Treasurer Jessica McClellan said the county was alerted on Nov. 1 that Master’s Touch, LLC, which provides the online Web portal,, the county uses so taxpayers can view their tax statement and assessments, fell victim to a malware attack on Oct. 23.

McClellan said the company hired a computer forensic company to determine what the intruder had access to and while it was discovered that no unauthorized data files were removed, the company was unsure if the files had been viewed. She said the personal information that may have been accessed includes taxpayers’ online username and passwords used to access the Web portal.

She said the intruders did not view any banking or credit card information. She said a separate company processes that information on behalf of the county.

However, McClellan said since there is the possibility that the intruder may have seen local residents’ passwords it is recommended that property tax owners change them, especially if it is a password used in combination with other private information.

She said Master’s Touch LLC forced users of its system to change its password and also sent out letters in the mail to customers last week explaining the situation. McClellan said there are 1,930 subscribers to the online Web portal in Monroe County.

For further questions property owners can call Master’s Touch LLC at or call 1-833-485-0211. McClellan said property owners can also contact the treasurer’s office at 812-349-2530.

©2019 the Herald-Times (Bloomington, Ind.) Distributed by Tribune Content Agency, LLC.