Coronavirus: 9 CIOs Explain How They're Enabling Telework

We asked technology leaders at state and local governments across the country what they're using to enable public servants to work without coming into an office. Here's what nine of them said.

by / March 25, 2020
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Eric+Larson

WAKE COUNTY, N.C.

From Bill Greeves, Chief Information and Innovation Officer:

1. Has your office supported/been asked to support remote/telework capabilities for your agency or other agencies?

Yes, we have long had teleworking capabilities and a policy to govern their use.

2. Was that before or after the coronavirus started spreading?

Until recently, it was primarily utilized by internal departments. However, last week the county manager issued a directive for all positions capable of teleworking to do so ASAP, provided it doesn’t cause any major service disruptions. This dramatically increased our use of the capability and the tools. We estimate that over half of our workforce is now teleworking on a daily basis. The remainder of services still open are now creating alternative social distancing options including physical separation of workers, staggered shifts, etc.

3. What solutions do you have that enable remote/telework?

For security concerns I can’t mention brand names. But I can say that we offer a suite of secure, reliable tools that allow for remote conferencing, mobility, voice and video calls, file and screen sharing, online meetings, IM and shared collaboration workspaces. We also put together a quick reference guide and full documentation and training for all of the teleworking tools, to make it easier on employees who are new to the teleworking process. All of this info, along with all other COVID-19-related policy changes and updates, are available to our employees on a dedicated section of our corporate intranet.

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Ben Miller Associate Editor of GT Data and Business

Ben Miller is the associate editor of data and business for Government Technology. His reporting experience includes breaking news, business, community features and technical subjects. He holds a Bachelor’s degree in journalism from the Reynolds School of Journalism at the University of Nevada, Reno, and lives in Sacramento, Calif.

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