PayIt, a leading digital government platform, has been named a 2025 AWS Champions Award winner for its transformative role in helping state and local agencies modernize service delivery, streamline revenue collection, and improve the resident experience. Built entirely on AWS GovCloud, PayIt empowers government organizations to go digital without large upfront costs or complex implementation timelines.

Serving more than 100 million residents and facilitating over $5 billion in annual digital payments, PayIt delivers a secure, scalable platform that simplifies transactions across a wide range of government services, from tax and utilities to DMV, courts, and permitting systems.

Project Overview
PayIt’s all-in-one platform was designed from the ground up to serve the unique needs of state and local governments. The SOC 2-certified solution leverages a powerful suite of AWS services to deliver reliability, security, and flexibility at scale, including:

• AWS Elastic Kubernetes Service (EKS) for Java-based microservices, enabling horizontal and vertical scalability 
• AWS DocumentDB and DynamoDB for microservice data storage, integrated with AWS Secrets Manager for secure key rotation 
• AWS Cognito for multi-factor authentication and secure user access 
• AWS Simple Email Service (SES) for seamless, automated communication with agencies and residents 
• AWS GuardDuty to monitor and detect potential security threats across the platform 

Through this architecture, PayIt offers unmatched deployment agility, robust data protection, and full compliance with public sector security requirements.

Challenges Addressed: Streamlining Revenue Collection and Citizen Services
Government clients choose PayIt to solve several pressing challenges:

• Driving digital adoption: A user-friendly interface simplifies transactions and improves service access. 
• Simplifying financial reconciliation: Real-time insights and automated reporting eliminate cumbersome, manual reconciliation tasks. 
• Seamless integration: PayIt’s platform works with existing agency systems while honoring complex business rules and workflows. 
• Improving operational efficiency: PayIt supports agencies with continuous optimization, without hidden costs or change orders. 

The result is a platform that aligns with agency needs and adapts to ever-evolving resident expectations.

Business Impact: Transforming Government Operations and Outcomes
PayIt’s impact across North America has been substantial:

• One county agency increased digital revenue by 73% year-over-year 
• A city government saw a 320% growth in revenue collection, reaching $147 million in 2024 
• The state of Oklahoma processed $36 million in digital payments during the first year of statewide launch 
• A county clerk’s office improved property tax collection by 12% via digital engagement 
• Agencies report go-live times as fast as 90 days, with up to $6 saved per transaction 

These outcomes underscore the power of intuitive design, modern cloud infrastructure, and strategic AWS integration in reimagining the delivery of public services.

“At PayIt, we’re transforming how government works for the people. Partnering with AWS, we empower agencies to rapidly modernize operations and deliver essential services through a secure, unified digital platform. Being named a 2025 AWS Champion is an honor — and a testament to the innovation we drive together. We’re proud to collaborate with AWS to shape the future of public service, meeting the rising expectations of both residents and government leaders.” – Tom Nieto, President and Chief Operating Officer, PayIt LLC

Delivering the Modern Government Experience
By combining an intuitive interface with a robust AWS-powered backend, PayIt has redefined what’s possible in public sector digital payments and citizen engagement. Their recognition as a 2025 AWS Champions Award winner reflects not just technical excellence, but a deep commitment to public service, innovation, and equity in access.