Close to 400 state and local government Web sites were judged on the following:

  • Innovation and use of Web-based online technology to deliver government services. Innovation in the areas of government to citizen, government to business and/or government to government services.
  • Efficiency or time saved. Amount of time saved internally - agency operations.

    Time saved for the citizen; ability to handle a complete transaction for service or business online and amount of information available.

  • Economy or money saved. How did you do this?

    Innovative funding?

    Public/Private partnership?

    How much did you save?


  • Functionality (ease of use) and improved citizen access. Customer satisfaction; easy to navigate, clean in appearance.

    Ability for the citizen to participate in online government.

    Interact with government and affect policy.

    How intuitive? "life event" format.

    Accessibility: is accessibility an integral part of the site?

Congratulations to the Best of the Web 2001 Winners:

State Government:

1st place: California

2nd place: Pennsylvania

3rd place: Maine

4th place: Virginia

5th place: Washington

Additional finalists:






Local Government:

1st place: New York City

2nd place: Montgomery County, Md.

3rd place: Conyers, Ga.

4th place: Miami-Dade County, Fla.

5th place: Chicago

Additional finalists:

Boston, MA

Downers Grove, IL

Durham, NC

Houston, TX

Indianapolis, IN

Louisville, KY

Mobile, AL

Richardson, TX

San Francisco, CA

Tampa, FL

Virginia Beach, VA