An innovative pilot launched in the nation’s capital last month posted its first set of customer grades for five high-profile government departments. Top marks went to D.C.’s Public Works Department, the only agency to emerge with a score in the “B” range, which many credit to its handling of the severe storm that caused widespread power outages and other crippling damage to Washington, D.C., in late June.
Each of the five agencies included in the initial rollout of the Grade.DC program posted minor improvements over initial marks, with the exception of the often-maligned DMV, whose scores remained flat at “C-.”
Grade DC: Initial Grades Revealed
June grade is based on 311 customer reviews.
Consumer and Regulatory Affairs June C-
June grade is based on 117 customer reviews.
June grade is based on 135 customer reviews.
June grade is based on 339 customer reviews.
Parks and Recreation
June grade is based on 134 customer reviews.
*July grades are as of July 18, 2012.
Government Technology editor Noelle Knell has more than 15 years of writing and editing experience, covering public projects, transportation, business and technology. A California native, she has worked in both state and local government, and is a graduate of the University of California, Davis, with majors in political science and American history. She can be reached via email and on Twitter.