Almost everyone agrees that government needs to communicate better. About 96 percent of public-sector employees polled by GovDelivery said they believed that stronger relationships with consultants, other agencies and the public would be beneficial. In an infographic released on Nov. 5, GovDelivery outlined a look into public-sector opinion showing the top reasons for increased collaboration as a way to provide better service to the public, improved decision making, increased efficiencies and decreased time spent responding to critical issues.

"Our recent research reveals that government employees need to create more collaborative communities to manage communications both inside and outside their organizations, connecting with other agencies, citizens and government consultants," said GovDelivery CEO Scott Burns.

The study also found that the most important collaboration tool, as reported by 71 percent of employees polled, is the ability to share documents and photos online. About 56 percent of those polled said they wanted analytics and reporting tools, 43 percent reported wanting email integration with discussion forums, and 43 percent reported wanting administrative control of collaborative participants.

“In the end, it's clear that government employees see the need to create more collaborative communities to manage communications inside and outside specific agencies or entities, between citizens, government consultants,” according to the infographic (click image to view larger size).