Arizona Pursues ‘No Wrong Door’ Approach to Online Services

Morgan Reed, CIO for Arizona, says the state wants to deliver streamlined services to citizens, but it’s not there yet. The state is currently seeking a partner to help establish a one-stop shop for online services.

by / November 30, 2018

Since the dawn of the Internet, technology leaders in government have pursued bringing services online and moving away from manual processes that require a visit to city hall or the office of the agency citizens need to interact with. But moving toward digital government is no longer good enough for a constituency that's grown accustomed to streamlined transactions with private companies online. 

Arizona Chief Information Officer Morgan Reed told Government Technology that his state now has more than 650 services available via online channels, but requiring citizens to visit that many websites is "not good business, not good tech." 

At the annual National Association of State Chief Information Officers (NASCIO) conference in San Diego in October, Reed talked about a mobile RFP the state recently issued in order to help it create a "no wrong door" experience for people interacting with state agencies. 

And as the state transitions its workloads and citizen data to the cloud, the security of the partners the state works with is paramount. As Reed explains above, the state has created a mechanism to evaluate potential providers to make sure they're up to the task. 

"We've certified over 80 different third parties, to be able to safely and securely store citizens' data," he said. 

Noelle Knell Editor

Government Technology editor Noelle Knell has more than 15 years of writing and editing experience, covering public projects, transportation, business and technology. A California native, she has worked in both state and local government, and is a graduate of the University of California, Davis, with majors in political science and American history. She can be reached via email and on Twitter.