Wisconsin Aims to Unify the Customer Experience Online

CIO David Cagigal outlines his vision for a more unified customer experience online.

by , / June 16, 2016

Public-sector IT leaders realize that 50 departments and 50 different citizen-government relationships is not an acceptable way of delivering services in the Internet economy. At the NASCIO Midyear Conference in Baltimore last month, Wisconsin CIO David Cagigal talked to us about his plans to simplify the customer experience, using Arkansas' Gov2Go app as a model.   

Noelle Knell Editor

Government Technology editor Noelle Knell has more than 15 years of writing and editing experience, covering public projects, transportation, business and technology. A California native, she has worked in both state and local government, and is a graduate of the University of California, Davis, with majors in political science and American history. She can be reached via email and on Twitter.

Steve Towns

Steve Towns is the former editor of Government Technology, and former executive editor for e.Republic Inc., publisher of GOVERNING, Government TechnologyPublic CIO and Emergency Management magazines. He has more than 20 years of writing and editing experience at newspapers and magazines, including more than 15 years of covering technology in the state and local government market. Steve now serves as the Deputy Chief Content Officer for e.Republic.