• crisis through chat, PIN and even TV images on the BlackBerry. Ensure that plans, maps and other data are up to date so that EM workers are prepared for any emergency.

The bottom line: From updating student records, searching a criminal database, creating a service ticket to sending a group message during an emergency, the BlackBerry offers an application that can help public CIOs get their jobs done. With the development of these mobile applications for the public sector, Blackberries are clearly no longer just an expensive mobile phone; they have the potential to form a more sophisticated way of communicating that can enhance productivity throughout the public sector.

Tip for government BlackBerry users: Have a question about your BlackBerry? Want to talk with other government BlackBerry users? Visit the various BlackBerry forums, such as Pinstack.com and BlackBerryForums.com for answers to questions, from simple to difficult.